peninsular insurance case outline

peninsular insurance case outline - Summary Report of Team...

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Summary Report of Team Project Activities MG 853 PA Behavioral Aspects of Management November 30, 2010 Cassondra Boston, Deyu Feng, Wenwen Liu, Daniel Smarsh, Candace Smith, &Shenjie Yang
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I. Introduction: This case involves some situations that need to be resolved. The three main problems we identified are communication, culture differences, and organizational structure. Along with these problems we have recommended solutions to resolving them. II. Communication A. Identify/Define Problems 1. Lack of Communication between Wale and Chairman Communication is the process by which information is transmitted and understood between two or more people. a. Nassan had a meeting with Nigel Fisher who is the general manager in charge of international operations. He asked Wale to make sure that King is present at the meeting to take any notes. Then the day before the meeting King tells Wale that he has a prior appointment and won’t be there. Wale does King that Nassan won’t mind. Before the meeting Wale asked Nassan if he would like him to take notes for the meeting, but he says no. After the meeting Nassan asks Wale where King was before the meeting. Wale explains that he had another meeting to go to. Nassan is mad and feels that Wale did not follow his instructions. This situation shows a clear misunderstanding between the two. Wale thought it wouldn’t be a problem for him to take notes instead of King, but Nassan felt Wale was not following his instructions. b. Nassan and Wale would meet at the chairman’s home to discuss any changes and frustrations with the merger. Wales felt increasingly uncomfortable meeting at the chairman’s home with his wife listening in on the conversations. Wales decided to discontinue the meetings, without mentioning anything to Nassan. When Wale cut off communication about progress of the merger and breaking their traditional meetings, he may have unintentionally disrespected Nassan. He may have also made him feel as though his input and was not needed and he could easily be side-stepped. Nassan may have viewed Wales’s behavior as arrogance and this would have further escalated the conflict between them. B. Solutions 1. Social acceptance- how well the communication medium is approved and supported by the organization a. Wale did not favor meeting at Nassan’s house due to his wife always interrupting. Finding a more suitable and professional atmosphere that both find acceptable to conduct business will improve communication. They should continue meeting face to face because it allows for a
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