Nonverbal

Nonverbal - Nonverbal Communication Nancy Tobler PhD...

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Unformatted text preview: Nonverbal Communication Nancy Tobler, PhD General Truths of Nonverbal 60 to 95 % of meaning comes from nonverbal. Nonverbal communication is always present. Some nonverbal is universal. Some is culturally bound. Nonverbal is trusted. Adults rely on nonverbal for social meaning. Adults rely more on nonverbal to understand when verbal and nonverbal conflict. Children rely more on verbal cues. Nonverbal is inherently ambiguous. Leathers, D. (1997). Successful Nonverbal Communication: Principles and Applications, 3rd Edition. Boston: Allyn & Bacon. Burgoon, J.K., Buller, D.B., & Woodall, W.G. (1996). Nonverbal Communication: The Unspoken Dialogue, 2nd Ed. San Francisco: McGraw-Hill. General Nonverbal So What? Take responsibility for how you present yourself. Be prepared to misunderstand. Ask and check your perceptions Rely on total communication event. Nonverbal Types: Body Motion Body Motion, Kinesic Behavior: body motion, gestures, eye contact, facial expressions 5 Body Motion: Gesture Gestures are often used to help deliver or emphasize a message. Functions: Take the place of spoken words Act things out Visualize what is being said Refer to concrete subjects in order to bring clarity Present abstract concepts in terms of concrete objects *Rime, B. and L. Schiaratura. Fundamentals of Nonverbal Behavior. Cambridge, England: Cambridge University Press, 1991, pp. 239-281. 6 Body Motion :Gaze While gazing includes eye contact it embodies more than that. It is used in four different ways:* Nonreciprocal gaze – one person is gazing at another who is (unintentionally) not returning the gaze. Mutual gaze – two people are looking at each other. Gaze aversion – one person is intentionally looking away from another. Staring – two people intentionally look at each other for an abnormal period of time. *Remland, M. S. Nonverbal Communication in Everyday Life (Second Edition). Boston, MA: Houghton Mifflin Company, 2003, pp. 141-142. 7 Body Motion: Facial Expression Some estimates report that our face can produce more than 1,000 different expressions.* *Ekman, P., W. V. Friesen, and P. C. Ellsworth. Emotion in the Human Face. New York: Pergamon, 1972. Universal Facial Expressions Nonverbal Functions: Body...
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This note was uploaded on 03/20/2011 for the course BUS M 321 taught by Professor Tobler during the Winter '11 term at BYU.

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Nonverbal - Nonverbal Communication Nancy Tobler PhD...

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