Technology Implementation

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Technology implementation 1 Technology Implementation TEC/401 Human factors in technology University of Phoenix Justin Grunigen September 11, 2007
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Technology implementation 2 Technology Implementation “In this Information Age, more and more attention is being paid to using limited resources efficiently and effectively (Regan and O'Connor, 2002).” Technology is viewed as an important resource that must be managed like any other resource; it also offers an opportunity for enhancing worker performance (Regan and O'Connor, 2002). When new technology is to be introduced, it is pertinent to have a strategic plan, and a justifiable reason for wanting it. “At the individual level, technology must be linked to helping the individual work not only faster but also in a way that will increase creativity (Regan and O'Connor, 2002).” “Creativity and performance may be stifled when long delays occur between identifying a technological solution for a problem and implementing the technology. In some cases, the task to be done cannot be done without technology. In other cases, the technology improves customer service. Perhaps the most convincing of arguments is that use of the technology gives the organization a competitive edge (Regan and O'Connor, 2002).” One of the major issues with new technologies is the expense. Questions such as the following are asked constantly: “This is so expensive, how should we know if we really need this? How is this going to benefit our bottom line? To be honest, “measuring worker performance and analyzing costs and benefits of IT is an inexact process, but because of the considerable expense in hardware, software, maintenance, and user training, IT cost justification is a requirement in most organizations today (Regan and O'Connor, 2002).” “Historically, office technology was justified in terms of cost displacement or cost avoidance. Using a $20,000 word processor, a typist could do the
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Technology implementation 3 work of three typists, thus reducing personnel costs by two workers (Regan and O'Connor, 2002).” “Related to cost displacement, the payback period shows how long it will take an investment to pay for itself, or break even. This technique involves the following
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