Organizational Technology Plan: IBM
IBM has been very active in the past few years. It is currently rolling out the first of a new
series of product and service offerings targeted around governance, risk, and compliance. After
doing research on IBM, we found that they are initially targeting three areas, IT security,
business resilience, and service management. For the most part, this is a regrouping of existing
IBM products and services that have added new content and focus.
For instance, IBM's Service Management body of offerings starts with a new "Business
of IT Workshop," where CIO’s and directory-level staff are taught the essentials of
demonstrating what IT is (example could be running the trains on time, and meeting the demands
of the business). It then drills down to more hands-on workshops covering service management
strategy, planning, and staff assessment.
The technology used at IBM is considered an advanced information technology system;
which includes computer systems, software, networking systems, storage devices and
microelectronics. These different types of technologies are used to support business processes
and the improvement of the organization, by supporting the goals of the business. Technology
also offers a better way of communication within organizations and allows the ability to
communicate global. However, with these improvements come unique challenges that a
management team must learn to overcome.
Some of the challenges presented to management, due to existing technology, are
uncertainty of new technology, training, and when the business needs change, what strategy to
use to approach the staff. One strategy to overcome the challenges previously presented, is by
utilizing one of the most important functions of management, planning. This is where the use of
technology (e-mail) can be most useful to communicate with the employees, to reduce time and