Best Practices Manual for New Supervisors

Best Practices Manual for New Supervisors - Best Practices...

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Best Practices Manual for New Supervisors Best Practices Manual for New Supervisors Ronda Brewer MGT 210 January 22, 2010 Oluwole O. Oshinubi
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Best Practices Manual for New Supervisors Introduction There are many ways to become a successful supervisor. One way that an individual can achieve success is to develop their own Best Practices Manual. Here, I will address two best practices for the following six supervisory responsibilities; Demonstrating Communication Skills, Determining Effective Orientation and Training Methods, Improving Productivity for Teams, Conducting Performance Appraisals, Resolving Conflict and Improving Employee Relations. The section; Determining Effective Orientation and Training Methods, I have included a three day, on-the-job training manual, as one of my best practices for training. Demonstrating Communication Skills A key responsibility of a supervisor is to develop strong communication skills. There are several methods a supervisor can use to communicate with their employees; verbal, written and through body language. There is one sensory, however; that I did not mention, listening. A good supervisor will not only hear what their employees are saying, but they will listen to them and the supervisors actions should show it. Another best practice for a supervisor is to smile while speaking on the telephone. People on the other end of the phone can hear your facial expression. If a supervisor is dealing with a customer complaint and the supervisor has a smug look on his or her face, the customer will sense it.
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Best Practices Manual for New Supervisors Orientation and Training Methods A fundamental practice for developing a strong team is vital in development of a effective On the Job Training (OJT) manual for all new employees. This will allow for all new employees to be trained the same so as to have the same instruction when starting this job. Consistent is the key to the overall success within any company. My three day training manual is a follow. On the Job Training Introduction Congratulations on being selected for a sales clerk position for KP Clothing. You have been chosen because you are of the best amongst your peers and have shown to have far greater knowledge and standards. We look forward to many exciting years together and are glad that you are part of our team. Over the next three days, we will familiarize you with our policies and procedures through the employee handbook as well as provide you with on the job training (OJT) in three core areas of our business; point of sale, guest interaction, and product knowledge. Be sure to take plenty of notes and ask any questions that you may have. At the end of each day, you will be quizzed on the information you have learned and there will be a test on the last day of training on the materials that you have taught.
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