+Ch+2 - Chapter 2 Individual Behaviour, Personality, and...

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Chapter 2 Individual Behaviour, Personality, and Values
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Values, Personality, and Self-Concept Fairmont Hotels & Resorts has excelled as North America’s largest luxury hotel operator by hiring people such as Yasmeen Youssef (shown here) with the right values and personality and then nurturing their self-concept. Yasmeen Youssef Fairmont Hotels & Resorts
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MARS Model of Individual Behaviour Individual Individual behaviour and behaviour and results results Situational Situational factors factors Values Personality Perceptions Emotions Attitudes Stress Role Role perceptions perceptions Motivation Motivation Ability Ability
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Employee Motivation Internal forces that affect a person’s voluntary choice of behaviour direction intensity persistence R BAR BAR S M A
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Employee Ability Natural aptitudes and learned capabilities required to successfully complete a task Competencies - personal characteristics that lead to superior performance Person - job matching selecting developing redesigning R BAR BAR S M A
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Role Perceptions Beliefs about what behaviour is required to achieve the desired results: understanding what tasks to perform understanding relative importance of tasks understanding preferred behaviours to accomplish tasks R BAR BAR S M A
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Situational Factors Environmental conditions beyond the individual’s short-term control that constrain or facilitate behaviour time people budget work facilities R BAR BAR S M A
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Defining Personality Relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person, along with the psychological processes behind those characteristics External traits – observable behaviours Internal states – thoughts, values, etc inferred from behaviours Some variability, adjust to suit the situation
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Nature vs Nurture of Personality Heredity explains about half of behavioural tendencies and 30% of temperament preferences Minnesota studies of twins, including those separated at birth, very similar behaviour patterns Nurture also counts -- socialization, life experiences, learning Personality stabilizes over time -- executive function
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Five-Factor Personality Model (CANOE) Outgoing, talkative Sensitive, flexible Careful, dependable Courteous, caring Open, Friendly (Not Anxious, Hostile) Conscientiousness Conscientiousness Agreeableness Agreeableness Emotional Stability (Not Emotional Stability (Not Neuroticism) Neuroticism) Openness to Experience Openness to Experience Extroversion Extroversion
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Five-Factor Personality and Organizational Behaviour Conscientiousness and emotional stability Motivational components of personality
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This note was uploaded on 03/16/2011 for the course ACTG 1P71 taught by Professor Maccn during the Spring '09 term at Brock University.

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+Ch+2 - Chapter 2 Individual Behaviour, Personality, and...

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