Case Study - Newborg Window Cleaners Monday October 6, 2008...

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Newborg Window Cleaners Monday October 6, 2008 Professor Matthew Archibald By: Christopher Oakie 5302843 ADM1100 Section B In partial fulfillment of the requirements of ADM 1100
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To: Professor Matt Archibald From: Chris Oakie Subject: ADM 1100B Date: October 6, 2008 Problem: Primary/ Central Problem - The primary problem to this case is that the quality and effort being put forth by the personnel of Newborg Window Cleaners is declining rapidly and this is causing a poor reputation on the company name. Alternatives - Status Quo - Increased Wages - Pay Differential - Setting change Facts Considered - Employees who have to clean building windows 30 stories high, are being paid the same amount as employees who clean the ground windows of residential homes. - Mark has considered replacing some of the troubled staff, but with only a month remaining in the summer, school would begin once the new employees have completed their training. - Mark has noticed that in recent weeks, employees are skipping shifts Recommendation - Increase wages Executive Summary
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Assumptions Workers are skipping shifts and putting forth minimal effort as a result of poor and unfair wages The employees of Newborg Window Cleaners believe that the pay differential is unfair. The personnel believe that the workers working on 30 story buildings should receive higher wages then employees working on residentail homes. Employees are getting bored with their jobs since Mark keeps the same employees cleaning the same windows at all times in order to increase their specialization in that area. Employees are unhappy with their job and as a result are not showing up and doing their best. Statement of the Problem Satelite problems: Workers are skipping shifts while others that do show up put forth minimal effort - This is the cause of the primary problem. If workers are not doing a very good job then the clients of the company are not going to be happy. This will have a negative impact on the reputation of the company. There is not enough time to hire new students before the start of the new school year - This is the result of the primary problem. Since worker productivity is declining, Mark is looking to higher new employees but does not have enough time to before the start of the new school year. The clients of the company are unhappy with their uncleaned windows. - This is the result of the Primary problem. If the workers they hire to clean their windows do not show up for work, then the windows do not get cleaned this will make the clients unhappy. All employees are receiving equal wages, even the ones who are performing higher risk tasks. - This is the cause of the primary problem. Employees that clean the windows on buildings should be receiving higher wages than those that work on residences. Primary Problem
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This note was uploaded on 03/17/2011 for the course ADM 1300 taught by Professor Koppel during the Spring '08 term at University of Ottawa.

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Case Study - Newborg Window Cleaners Monday October 6, 2008...

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