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Communication - • Ignoring information that conflicts •...

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Communication November 4,  2008 The Meaning of Communication The transfer of information one person to another Is more than just words; includes facial, gestures, feelings, voice inflections Importance of Good Communication Increase Quality Improve Quality of product/ service. Become more responsive Foster innovation. The Basic Model Sender ------ Message ------ Receiver What’s wrong? Creating common images We must encode We must decode The Communication Process Sender Message (verbal or nonverbal) Channel Receiver Feedback Different perceptions
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Enhanced Process Source ---- Encoding ---- Channel ---- Decoding ---- Receiver Feedback Potential problems? Failure in the encoding Failure in the decoding The actual transmission Barriers to Effective Communication Hearing what we want to hear
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Unformatted text preview: • Ignoring information that conflicts • Credibility of source • Different Perceptions • Words mean different things to different people • The word “FAST” • A fast runner • A colour fast shirt • A fast friend • Can move in fast company • Tie something fast • Own a watch that is fast • Be fast asleep • Fast for dietary reasons • 500 words ---- 14000 diff. meanings • Jargon • Nonverbal • Emotion • Noise – psychological, social, physical Overcoming Barriers • Utilize feedback • Use many channels • Use face-to-face • Be sensitive to the audience • Proper timing of messages • Reinforce words with actions • Direct, simple language (K.I.S.S.) • Proper amount of redundancy...
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  • Spring '08
  • Receiver Feedback Different, Receiver Feedback Potential, Different Perceptions Words, Jargon Nonverbal Emotion, Source ­­­­ Encoding

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