knowledge management - MIS 417: Selected Topics in MIS...

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Unformatted text preview: MIS 417: Selected Topics in MIS Knowledge Management Foundations Course Slides Lecture 1: Introduction To Knowledge Management in Theory and Practice Week 1: Introduction to Knowledge Management (KM) ¡ A brief history ¢ From physical assets to knowledge assets ¢ Multidisciplinary Nature of KM ¢ 3 Generations of KM ¡ Key KM concepts and their definitions ¢ Links to information ¢ Knowledge typology ¢ Intellectual Capital Introduction ¡ When asked, most company executives say their greatest asset is knowledge held by their employees ¡ They also state they have no idea how to manage this knowledge A Brief History of KM industrialization 1800 transportation 1850 communications 1900 computerization 1950 virtualization 1980 Deloitte Touche Tohmatsu personalization 2000 ++ *birth of the internet 1969 Interdisciplinary Nature of KM The 3 Generations of KM ¡ 1 st Generation: z “if we only knew what we know” IT ¡ 2 nd Generation: z “if we only knew who knows about….” PEOPLE ¡ 3 rd Generation: z “if we could only organize our knowledge….” CONTENT Today’s Working Environment More Global Multi-cultural Multi-lingual Multi-site More & Faster KM More Connected PC PC PC Internet More Mobile Increasing Complexity ¡ Today’s work environment is more complex due to an increase in the number of subjective knowledge items we need to attend to everyday ¢ Filtering over 200 emails, faxes, voicemail messages on a daily basis – how to prioritize? ¢ Having to “think on our feet” as expected response time has greatly decreased as well ¢ KM is a response to the challenge of trying to manage this complexity amidst information overload z A “science of complexity” z Knowledge and entropy production have an inverse relationship Some KM Challenges ¡ Managing content ¡ Collaborating effectively ¡ Finding experts ¡ Learning and making decisions based on complex mountains of information Key KM Concepts & Their...
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knowledge management - MIS 417: Selected Topics in MIS...

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