KM-Ch2 - MIS 417: Selceted Topics in MIS Lecture 2: The...

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Unformatted text preview: MIS 417: Selceted Topics in MIS Lecture 2: The Knowledge Management Cycle Week 4: KM Cycle ¡ Major KM Cycles ¢ Knowledge-Information Cycle(ACIIC Knowledge Economy) ¢ Meyer and Zack KM Cycle ¢ Bukowitz and Wiliams ¢ McElroy KM Cycle ¢ Wiig KM Cycle KM Cycle Processes ¡ Knowledge Capture ¡ Knowledge Creation ¡ Knowledge Codification ¡ Knowledge Sharing ¡ Knowledge Access ¡ Knowledge Application ¡ Knowledge Re-Use Knowledge-Information Cycle ¡ The ability to manage knowledge is becoming ever more crucial in the knowledge economy ¢ Where creation and diffusion of knowledge are increasingly important factors in competitiveness ¢ Knowledge is a commodity now z Embedded in products, especially hi-tech products z Embedded in the tacit knowledge of highly mobile employees Knowledge Economy & the Knowledge- Information Cycle ¡ Some paradoxes of knowledge: ¢ Using knowledge does not consume it ¢ Transferring knowledge does not lose it ¢ Knowledge is abundant, but the ability to use it is scarce ¢ Producing knowledge resists organization ¢ Much of knowledge walks out the door at the end of the day Knowledge -Information Cycle/2 ¡ Need to systematically identify, generate, acquire, diffuse, and capture the benefits of knowledge that provide a strategic advantage ¡ Clear distinction must be made between information – which is digitizable, and knowledge – which exists only in intelligent systems ¢ Knowledge-information cycle looks at how information is transformed into knowledge and vice versa via creation and application processes Knowledge-Information Cycle/3 Knowledge-Information Cycle Processes ¡ Establish appropriate information management systems and processes ¡ Identify and locate knowledge and knowledge sources within the organization ¡ Code knowledge (translate knowledge into explicit information) to allow re-use economies to operate ¡ Create networks, practices, and incentives to facilitate person-to-person knowledge transfer where the focus is on the unique solution ¡ Add personal knowledge management to the organizational repertoire (“corporate memory”) M. Zack KM Cycle Zack KM Cycle/2 Zack KM Cycle/3 ¡ The Meyers Zack model is an information- processing model ¢ Adapted to knowledge content ¢ Refinement step is a crucial one ¢ Also – the notion of renewal ¢ Based on notion of an information asset McElroy KM Cycle Individual & Group Learning Formulate Knowledge Claim Information Acquisition Knowledge Claim Formulation Codified Knowledge Claim Knowledge Claim Evaluation McElroy KM Cycle/2 Information about: •Surviving knowledge claim •Falsified knowledge claim •Undecided knowledge claim Knowledge Production Organizational Knowledge McElroy KM Cycle/3 ¡ Organizational knowledge is held collectively in both individuals and groups ¡ Knowledge use either meets or fails to meet business expectations ¡ Matches lead to reuse ¡ Mis-matches lead to adjustments in business processing behaviour (learning) ¡...
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This note was uploaded on 03/20/2011 for the course MIS 417 taught by Professor Dr.alammary during the Spring '11 term at Al Ahliyya Amman University.

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KM-Ch2 - MIS 417: Selceted Topics in MIS Lecture 2: The...

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