KM-Ch3 - MIS 417: Selected Topics in MIS Lecture 3:...

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Unformatted text preview: MIS 417: Selected Topics in MIS Lecture 3: Knowledge Management Models 2 Week 3: Knowledge Management Models g138 KM Models g132 Choo, Weick g132 Nonaka and Takeuchi g132 K. Wiig g132 Boisot g132 Beer and Bennet & Bennet 3 Choo and Weick KM Model g138 Knowing Organization Framework (Choo, C.W. 1998) g132 Model of KM that stresses sense making, knowledge creation and decision making g132 How to select information elements that could feed into the organizational actions g132 Organizational action results from the concentration and absorption of information from the external environment into each successive circle. g132 Each circle has an outside stimulus or trigger 4 Choo’s KM Model Sense Making Decision Making Knowledge Creating Shared meanings Goal-directed adaptive behavior Next knowing cycle Streams of experience Shared meanings New knowledge, new capabilities External Information & Knowledge 1 3 2 5 Choo’s KM Model/2 1. Meaning is socially constructed as information is filtered through the sense making behaviour 2. Individuals create new knowledge about the external world through the transformation of their individual knowledge into shareable knowledge and information 3. A threshold is reached at some specific point when the organization as a whole is prepared to act in a rational manner and choose an alternative based upon the organizations goals, objectives & strategy 4. Start the next cycle when the action chosen changes the external environment and impacts ongoing decisions related to the original choice 6 Choo’s KM Model/3 Sense Making Decision Making Knowledge Creating Shared meanings Goal-directed adaptive behavior Next knowing cycle Streams of experience Shared meanings New knowledge, new capabilities External Information & Knowledge 1 3 2 7 Sense Making g138 Attempts to make sense of the information streaming in from the external environment g138 Priorities are identified and used to filter the information g138 Common interpretation is constructed by individuals from the exchange and negotiation of information fragments combined with their previous experiences 8 Sense Making (con’t) g138 Karl Weick: theory of sense making to describe how chaos is transformed into sensible and orderly processes in an organization through the shared interpretation of individuals g138 Loosely coupled systems where individuals construct their own representation of reality g138 Compare current with past events 9 Weick Theory of Sense Making g138 Sense making process in an organization consists of four tightly integrated processes: g132 Ecological change g132 Enactment g132 Selection g132 Retention 10 Ecological Change g138 A change in the environment external to the organization disturbs the flow of information to the participants g138 This triggers an ecological change in the organization g138 Organizational actors enact their environment by attempting to closely examine elements of the environment 11 Enactment g138 People try to: g132 Construct g132...
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KM-Ch3 - MIS 417: Selected Topics in MIS Lecture 3:...

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