KM-Ch3-cut - MIS 417: Selected Topics in MIS Lecture 3:...

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Unformatted text preview: MIS 417: Selected Topics in MIS Lecture 3: Knowledge Management Models 2 Week 3: Knowledge Management Models ¡ KM Models ¢ Choo, Weick ¢ Nonaka and Takeuchi ¢ K. Wiig ¢ Boisot ¢ Beer and Bennet & Bennet 3 Choo and Weick KM Model ¡ Knowing Organization Framework (Choo, C.W. 1998) ¢ Model of KM that stresses sense making, knowledge creation and decision making ¢ How to select information elements that could feed into the organizational actions ¢ Organizational action results from the concentration and absorption of information from the external environment into each successive circle. ¢ Each circle has an outside stimulus or trigger 4 Choo’s KM Model Sense Making Decision Making Knowledge Creating Shared meanings Goal-directed adaptive behavior Next knowing cycle Streams of experience Shared meanings New knowledge, new capabilities External Information & Knowledge 1 3 2 5 Choo’s KM Model/2 1. Meaning is socially constructed as information is filtered through the sense making behaviour 2. Individuals create new knowledge about the external world through the transformation of their individual knowledge into shareable knowledge and information 3. A threshold is reached at some specific point when the organization as a whole is prepared to act in a rational manner and choose an alternative based upon the organizations goals, objectives & strategy 4. Start the next cycle when the action chosen changes the external environment and impacts ongoing decisions related to the original choice 6 Choo’s KM Model/3 Sense Making Decision Making Knowledge Creating Shared meanings Goal-directed adaptive behavior Next knowing cycle Streams of experience Shared meanings New knowledge, new capabilities External Information & Knowledge 1 3 2 7 Sense Making ¡ Attempts to make sense of the information streaming in from the external environment ¡ Priorities are identified and used to filter the information ¡ Common interpretation is constructed by individuals from the exchange and negotiation of information fragments combined with their previous experiences 8 Sense Making (con’t) ¡ Karl Weick: theory of sense making to describe how chaos is transformed into sensible and orderly processes in an organization through the shared interpretation of individuals ¡ Loosely coupled systems where individuals construct their own representation of reality ¡ Compare current with past events 9...
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This note was uploaded on 03/20/2011 for the course MIS 417 taught by Professor Dr.alammary during the Spring '11 term at Al Ahliyya Amman University.

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KM-Ch3-cut - MIS 417: Selected Topics in MIS Lecture 3:...

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