KM-Ch4 - MIS 417 Selected Topics in MIS Chapter 4:...

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Unformatted text preview: MIS 417 Selected Topics in MIS Chapter 4: Knowledge Capture and Codification 1 Knowledge Capture and Codification Tacit Knowledge Capture & Codification ¡ Ad Hoc Sessions, Roadmap, Learning History ¡ Storytelling, Interviews, Action Learning, ¡ Learn from Others, Guest Speakers, ¡ Best Practice Capture ¡ Abstract Concept Representation (mental models) Explicit Knowledge Capture & Codification ¡ Procedural Knowledge Representations ¡ Task Environment Analysis (TEA) ¡ Knowledge Use and Requirements Analysis (KURA) 2 Approaches to Knowledge Capture and Codification ¡ How to describe and represent knowledge ¢ Depending on the type of knowledge ¢ E.g. explicit knowledge is already well described but may need to abstract/summarize it ¢ Tacit knowledge on the other hand may require significant analysis and organization before it can be suitably described and represented ¡ Tools range from linguistic descriptions and categories to mathematical formulations and graphical representations 3 Tacit Knowledge Capture Techniques ¡ Tacit Knowledge Capture ¢ Ad Hoc Sessions, Roadmap, Learning History, Storytelling, Interviews, Action Learning, Learn from Others, Guest Speakers, Relationship Building, Systems Thinking ¡ Tacit Knowledge Codification ¢ Proficiency Levels and Knowledge Profiles ¢ Abstract Concept Representation (mental models) ¢ Concept hierarchies (associative or semantic networks) 4 Ad Hoc ¡ Community rapidly mobilizes in response to a member’s call for help ¡ 30-min brainstorming ¡ Instant messaging, email, teleconference, chat rooms as well as face-to-face ¡ Use yellow pages to find experts in the area and ask them to participate 5 RoadMap ¡ Host facilitated, collaborative problem-solving meetings ¢ To solve day-to-day problems ¢ To build trust among community members ¢ To solve problems in a public forum which promotes common understanding of tools, approaches and...
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This note was uploaded on 03/20/2011 for the course MIS 417 taught by Professor Dr.alammary during the Spring '11 term at Al Ahliyya Amman University.

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KM-Ch4 - MIS 417 Selected Topics in MIS Chapter 4:...

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