Test Bank Ch18 - CH 18 MULTIPLE CHOICE 1. Organizations...

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CH 18 MULTIPLE CHOICE 1. Organizations continually face the need for new, faster, and more reliable ways of obtaining information. One reason why companies change their systems is to increase quality, quantity, and the speed with which information can be accessed and processed. Such an improvement may result in an improved product or service and may help lower costs. This change is referred to as a(n) a) competitive advantage b) improved business process c) productivity gain d) technological change 2. An antiquated information system used by an office supply manufacturer caused customer dissatisfaction since it took two days to process a telephone order. After the system was upgraded and redesigned, the time to process a telephone order was reduced to three minutes. This is a prime example of a) a competitive advantage. b) a technological change. c) an improved business process. d) growth. 3. What is the correct sequence of the phases in the systems development life cycle? a) conceptual design, physical design, system analysis, implementation and conversion, and operations and maintenance b) conceptual design, system analysis, physical design, implementation and conversion c) system analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance d) system analysis, physical design, conceptual design, and operations and maintenance 4. In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested? a) conceptual design b) implementation and conversion c) physical design d) systems analysis 5. In which phase of the systems development life cycle are the new hardware and software for a system tested? a) conceptual design b) implementation and conversion c) operations and maintenance d) physical design 6. Which of the following activities is performed during the systems development life cycle? a) assessing the ongoing feasibility of the project b) managing the behavioral reactions to change c) planning d) All of the above activities are performed during the life cycle.
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7. Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project? a) accountants b) information systems steering committee c) management d) project development team 8. Which group listed below has responsibility for ensuring that the new AIS will meet the needs of users? a) accountants b) the information system steering committee c) the project development team d) the system analysts and programmers 9. Who is responsible for preparing the specifications that are used to create the programs? a)
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This note was uploaded on 03/21/2011 for the course ECON 202085 taught by Professor Mohammad during the Spring '11 term at University of Jordan.

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Test Bank Ch18 - CH 18 MULTIPLE CHOICE 1. Organizations...

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