Test Bank Ch18 - CH 18 MULTIPLE CHOICE 1 Organizations...

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CH 18 MULTIPLE CHOICE 1. Organizations continually face the need for new, faster, and more reliable ways of obtaining information. One reason why companies change their systems is to increase quality, quantity, and the speed with which information can be accessed and processed. Such an improvement may result in an improved product or service and may help lower costs. This change is referred to as a(n) a) competitive advantage b) improved business process c) productivity gain d) technological change 2. An antiquated information system used by an office supply manufacturer caused customer dissatisfaction since it took two days to process a telephone order. After the system was upgraded and redesigned, the time to process a telephone order was reduced to three minutes. This is a prime example of a) a competitive advantage. b) a technological change. c) an improved business process. d) growth. 3. What is the correct sequence of the phases in the systems development life cycle? 4. In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested? 5. In which phase of the systems development life cycle are the new hardware and software for a system tested? 6. Which of the following activities is performed during the systems development life cycle? a) assessing the ongoing feasibility of the project b) managing the behavioral reactions to change c) planning d) All of the above activities are performed during the life cycle.
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7. Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project?
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