MNB101D-2009-6-E-1[1] - UNIVERSITY EXAMINATIONS...

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Unformatted text preview: UNIVERSITY EXAMINATIONS UNIVERSITEITSEKSAMENS UNISA 2;: M N B1 01 D ( 496724} May/June 2009 RMB1019 (494136} BUSINESS MANAGEMENT 1A (BUSINESS MANAGEMENT 101) Duration 2 Hours 70 Marks EXAMINERS : FIRST MRS N DA SlLVA—ESCLANA SECOND PROF S RUDANSKY—KLOPPERS PROF JW STRYDOM This paper consists of 24 pages and 4 sheets of rough work paper plus Instructions for the completion of one mark reading sheet This xamintion paper remainoperty of the niversity f Suth Africa ma not be reoed from the examination room. Pleas clete the ttednc register 0 the be page, ear | off and hand to the invi g ilat________ - Eac - uti counts ne mark. I [TURN OVER] UNISA 2 MNB101-D RMB101-9 MAYIJUNE 2009 The task of business management Is 1 to study the economlc needs that have to be satisfied In the communIty 2 an examination of the factors, methods and pnnciples that enable a busmess to effiCIentIy and productiver maXImIse Its profits 3 to examIne the factors in the macro-enVIronment thch Influence the actIVItIes In the mIcro-enVIronment 4 to provide solutions for the management problems expenenced In busmesses Whlch of the followmg statements on the state and economIc systems are correct? a State Intervention to solve an economIc problem In a market economy Indicates a move towards a command or centrally controlled economy b Government InterventIon In the economic system aIms at encouragIng economIc growth and stabIIIty 0 Control of strategic organisatlons cannot be left to profit-seekan entrepreneurs d An expandIng entrepreneunal role by the state eventually leads to a democracy 1 a c 2 b c 3 a b d 4 abcd WhIch of the follownng statements are correct? The busmess world In South Afnca has In recent tImes been under strong pressure to a mInImIze the pollutIon of the enVIronment b be scrupulously honest In their busmess deallngs c lower then profit margIns to an acceptable level d restructure the racial compositlon of their workforce 1 b c d 2 a b c 3 a b d 4 abcd {TURN OVER] UNISA 3 MNB101-D RMB101-9 MAYIJUNE 2009 As an economic system, a command economy :3 characterized by which of the followmg attributes? BaSIC Industnes owned by the state Profit motive recognized Management enVIronment Is the state Low productIVIty 0.05!” As an economic system, socialism IS characterized by which of the followmg attnbutes'? BaSIc Industries owned by the state Free competitIon Management enVIronment IS the state Free to choose Job and employer 0.0093 1 2 3 bed 4 abcd Which one of the following statements Is correct? In somalism the state controls the most Important Industries and resources 1 2 The state plays no role In a free-market economy 3 In a free-market economy busmess organlsatlons may not eprOIt the consumer 4 In scalalism, the state owns all the busmess organisations The prevaIIIng economic system In South Afnca can best be descnbed as a -oriented economy With a degree of government participatlon and control 1 market; high 2 socialist, high 3 scolallst, low 4 market, low [TURN OVER] UNISA 10 11 4 MNB101-D RMB101-9 MAY/JUNE 2009 Which of the following statements are correct? a The need for self-esteem affects mainly people who have already satisfied their lower order needs b Ba5ic physical and psychological needs may overlap c People Will first satisfy some of their security needs before they satisfy their survwal needs d Self-realisation needs are lower order needs 1 a b 2 c d 3 a c d 4 b c d A busmess’s effort to provide the greatest possible need satisfaction with limited available resources is known as need satisfaction productivity rate of return on total capital the economic principle #wN—‘l Entrepreneurs are often faced With the choice of whether to start a new busmess or buy an existing busmess Which of the followmg are disadvantages assocnated With buying an existing busmess? a Supplier relations are already In place b Employees are inherited rather than chosen 0 The way the busmess was run is firmly entrenched in employees d Possible owner financing 1 a b 2 b c 3 a b c 4 a c d Jack developed an idea to start a laundromat During the stage of the entrepreneurial process Jack thoroughly researched his idea and collected data to help him forecast whether his idea and venture would survive feasibility study opportunity identification market analy3is busmess planning LODN—k [TURN OVER] UNISA 12 13 14 5 MNB101-D RMB101-9 MAYIJUNE 2009 Which one of the followmg represents the most important objective of a busmess plan? 1 It presents a written plan on how the entrepreneur plans to exp|0it an opportunity 2 It provides a way to identify the key variables that Will impact on the success of the busmess 3 It Identifies and describes the nature of the busmess opportunity or new venture 4 It acts as a management instrument for comparing actual results With planned outcomes Which of the followmg statements are correct? An entrepreneur is someone who pursues profit 8VOIdS risk makes the most of opportunities In the enwronment combines expertise and resources to provide products and serwces 0.0 Um ab bod acd abcd #WN—l Which of the followmg people are entrepreneurs? a Joan and Sam buy old books which they sell at their flea market stall b Maggie turns part of her home into a day-care centre 0 Jack re5igns from his job as a teacher to manage his uncle's restaurants d ngosi sells snacks at a soccer match for SAFA. He gets paid R20 an hour 1 a b 2 b c 3 c d 4 a d [TURN OVER] UNISA 15 16 17 6 MNB101-D RMB101-9 MAY/JUNE 2009 Donald Gordon had a dream of starting an insurance company. In order to do this he needed to raise R100 000 which was the statutory capital required in South Africa before an insurance company could be registered. Finding this amount was, in the words of Donald Gordon, the most difficult and frustrating task he had faced in his long and eventful career For nine months he travelled the streets of South Africa’s leading cities seeking people to invest in his dream of creating a life insurance company offering new products. He never gave up, and Liberty Life was registered in 1957. Which characteristic of an entrepreneur did Donald Gordon display in the above case study? achievement motivation external locus of control risk taking innovativeness #OJNA Mr Samuel owns JP Clothing Manufacturers. He sold 20 000 shares of his busmess to seventy of his employees. Mr Samuel assures his employees that they are only liable for the amount which they have invested in his business. JP Clothing is known as a 1 partnership 2 close corporation 3 private company 4 public company The financial segment of the business plan would include a breakdown of start-up costs a description of competitors the amount of money you expect the business to earn in your first year the skill and experience of the finanCIal director QOU'Q) LON—l O Q. [TURN OVER] UNISA 18 19 20 7 MNB101-D RMB1 01-9 MAY/JUNE 2009 Mary Venter, a mother of 3 daughters, owns a successful flower shop Mary deCIdes that she wants to retire at the end of March 2009 She deCIdes not to sell the shop, but to leave it to her daughters Kate, Anna and Susan. Which form of legal ownership is swtable for Kate. Anna and Susan, given that they want few legal obligations and limited liability? 1 close corporation 2 partnership 3 private company 4 sole propnetorship W hich one of the followmg is part of the task environment of a small fuel company in South Africa? 1 The development of a new synthetic fuel by Sasol 2 The allocation of state funds for multi-national corporations 3 The company's de0ision to reduce its inventory levels 4 The privatisation of Iscor which manufactures steel products The bank was impressed With Jack's application for finance and busmess plan, however they suggested that he first register his busmess as a Close Corporation In registering his CO in South Africa Jack Will have to adhere to legal prescriptions and will incur costs in the process 1 many; minor 2 few, minor 3 many; considerable 4 few; considerable [TURN OVER] UNISA 21 22 23 8 MNB101-D RMB1 01 -9 MAY/JUNE 2009 Jack could have chosen from various legal forms of ownership for his business. Which of the following are important In choosing a legal form of business? a b 0 (DO. The degree of direct control and authority which the proprietors must have over the actIVItIes and assets of the busmess The ratio of liquidity which the business must maintain when In operation The possibilities of acquiring capital for the business upon establishment and for later expanSIon The pOSSlblllty for the transfer of ownership in the business The legal requirements concerning the establishment and dissolution of the busmess m-bCDMA a: CT 0. ABC Engineering Works (Pty) Ltd lost one of its highly skilled engineers to XYZ Engineering Works Ltd because he was dissatisfied With his salary and therefore applied for anotherjob This event was caused by factors in ABC's 1 2 3 4 environment. economic market micro macro Which of the following features characterise the typical business environment? CLO o-m Complexity of the environment Increasmg instability Enwronmerital variables not interrelated Environmental uncertainty ab acd bcd abd abcd (h-wa—k [TURN OVER] UNISA 9 MNB101-D RMB1 01-9 MAYIJUNE 2009 ConSIder the diagram below and then answer question 24 that follows. 24 25 MICRO-ENVIRONIIENT MARKET- ENVIRONIENT MACRO-ENVIRONMENT d The various sub-environments within the management environment influence each other in different ways In the diagram above (a) represents while (b) represents 1 influence on consumers through strategy; direct influence through economic policies and social variables 2 influence on consumers through strategy; direct influence by competitors 3 direct influence by competitors, indirect influence by consumer expenditure and consumption 4 indirect influence on competitors through strategy, direct influence through technological innovation and legislative developments Which of the followmg statements about the macro-environment are correct? a Competitors form an important part of the soaal environment b The level of education of the population forms part of the social environment 0 The inflation rate is an important part of the economic enwronment d South Africa's mining industry interacts continually with the physical environment 1 a c 2 b d 3 a c d 4 b c d 5 abcd {TURN OVER] UNISA 26 27 28 10 MNB101-D RMB101-9 MAYIJUNE 2009 The financral results of two boutiques armed at the upper income group. and located next to each other, differ considerably. This rs most likely owmg to a difference in the environment of the two busmesses micro- market task macro- hWM—h Which of the foilowmg statements are correct'7 In the market environment a the buying power of a consumer refers to his or her total income b the consumer market embraces durable and semi-durable products as well as servuces c competition serves to curb excessive profits d suppliers provrde material, capital and labour to the busmess 1 a c 2 c d 3 b c d 4 abcd Which of the followmg are elements of the micro-environment within which busmesses function? a The business striving to obtain an ever mcreasrng market share b The human resources management policy 0 The purchasmg management policy d A relaxing of foreign exchange control regulations 1 a b 2 b c 3 a b c 4 b c d 5 abcd [TURN OVER] UNISA 29 30 31 11 MNB101-D RMBtO‘l-Q MAYIJUNE 2009 Which of the following statements are incorrect concerning the busmess enwronment? a Management has limited control over the micro-enVIronment b The market enwronment includes both suppliers and competitors 0 The market enwronment exerts an indirect influence on the micro-enVIronment d A business's MISSIOH and goals are variables Within the micro-enwronment 1 2 3 b c d 4 abcd You are a business analyst for a large consulting firm in South Africa. A client has requested you to provide them with a brief report on the main factors that they need to consider In their market environment Which one of the following options would best describe the pOSSlble content of your report? 1 An analy3is of the prevailing interest rates, exchange rates, trade deficit and balance of payments account Situation in South Africa and how these relate to the client's busmess actIVIties 2 An analysis of the latest technological innovations in the international enVIronment as well as a consideration of the latest legislative and political developments in South Africa and possible implications for the busmess 3 An analysis of developments in the social structure in South Africa, focusing on aspects such as urbanisation, HIV/AIDS, education levels, oonsumensm and the changing role of women in South Africa 4 An analysus of the busmess's competitors, suppliers and intermediaries, as well as a brief demographic profile of the business’s customers In 2004 the former Minister of Education, Kader Asmal, initiated the transformation and reconstruction of the higher education system in South Africa. As a result of this reconfiguration Unisa incorporated Vudec and merged With Technikon South Africa (TSA). The resulting merger was brought about by an influence in Unisa’s environment, over which the management of Unisa had control 1 macro; no 2 market; indirect 3 micro; direct 4 micro; indirect [TURN OVER] UNISA 32 33 34 12 MNB101-D RMB101-9 MAY/JUNE 2009 For the management of a business to stay in touch with the changes in the environment, It needs to regularly scan the enVIronrnent. The scope of enVIronmental scanning differs from busmess to business. Which of the followmg are deterrnlnants of the scope of environmental scanning? The nature of the envrronment The basic relationship between the busmess and its environment The Size of the Industry in which the busmess operates The source and extent of change The rate of change in the enVIronment 00.0093 ab bc abd abce abcde U'l-P-ODNA The theory or approach to management which suggests that the application of management prinCIples Is dependent on the situation confronting the manager at a particular point in time is known as 1 theory 2 2 the systems approach 3 the contingency approach 4 the excellence movement Identify the most dominant cause of business failure. Lack of managerial experience Managerial incompetence Unethical behaVIour Fraud #ODNA [TURN OVER] UNISA 35 36 37 13 MNB101-D RMB101-9 MAYIJUNE 2009 Which of the following are valid reasons for the indispensability of management to the busmess" a Management alone can achieve the objectives of the busmess b Management can accommodate environmental variables c Management can ensure that the highest possible level of productivity is achieved in the busmess d Management can bring about synergy in the busmess ab cd acd bcd «hum—I- Budding on the classmal schools of thought on management are the more contemporary approaches to managing busmesses One of these approaches IS bwlt on the premise that the application of management principles depends essentially on a particular situation facmg management at a particular time This approach is known as the approach to management. 1 systems 2 Total Quality Management 3 contingency 4 re-engineering Who of the followmg represent top management? a The board of directors b The partners of an accounting firm c The financial manager d The marketing manager 1 a b 2 c d 3 a c d 4 b c d 5 abcd [TURN OVER] UNISA 38 39 14 MNBiO1-D RMB1 01 -9 MAYIJUNE 2009 Mr Dlaminr rs a newly appomted manager for General Motors, Hatfield. Rank the basrc management tasks that he will have to perform in the correct order Planning Organlsrng Leading Control QOO'DJ abcd bcda cabd dabc #WN—k Match the school of management thought listed in Column A With the appropriate descnptlon in Column B Column A School of Management Thought a Scientific school b Human relations movement c Management process school 1 a (i) b (u) 2 a (ii) b (I) 3 a (I) b (iii) 4 a (m) b (i) c (m) c (m) c (II) 0 (ii) Column B Description (I) (II) (III) found that Increased productrvrty is not always attributable to a well- designed task and sufficiently hlgh wages sought to identify the most important functions In a business and the most important elements of management. proved that productIVIty could be Increased through the application of observation, job analysrs, job measurement and the redesigning of jobs [TURN OVER] UNISA 40 41 42 15 MNB101-D RMB101-9 MAYIJUNE 2009 Which of the followung represent an information role performed by a manager? a The manager as spokesperson b The manager as an analyser c The manager as an entrepreneur d The manager as a troubleshooter 1 a b 2 a d 3 a c d 4 b c d 5 abcd Which of the followmg are key skills reqwred for sound management? a Conceptual skills b Intellectual skills 0 Interpersonal skills d Technical skills ab abd acd bcd abcd Ln-me—fi In developing alternative plans during the planning process, management Will constantly bear which of the following facets in mind? a External factors b Strong and weak pomts c Rational decusion making d Strategic planning 1 a b 2 b d 3 a b c 4 b c d 5 abcd [TURN OVER] UNISA 43 44 45 46 16 MNB101-D RMB101-9 MAY/JUNE 2009 Which of the followmg statements regarding the levels of management In a busmess are correct? a b 0.0 Middle managers are responSIble for specific functions, such as marketing and financnng Top managers are more involved in the management of personnel than managers at other levels Lower managers are responsible for achievmg the objectives of the enterprise Not all businesses have top, middle and lower managers ab ad abc bcd #wN—l Which of the followmg are characteristics of strategic planning? CLOUD It has a time-frame of three to ten years It is focused on an organisation as a whole It is concerned with fine details and speCIfics It is future-orientated abc abd acd bcd abcd U'l-hOON—l if a supermarket chain such as Pick n Pay was to purchase a bakery such as Sasko Bread with the intention of baking its own bread and selling it in its Pick n Pay stores. this would be an example of 1 2 3 4 market development horizontal integration innovation vertical Integration Which one of the followmg is an example of horizontal integration? th—k An abatt0ir purchasmg a number of butcheries A motor manufacturer purchasing a shoe factory A tyre manufacturing company purchasmg a tyre fitment enterprise A national bookseller purchasing a number of small independent bookstores [TURN OVER] UNISA 47 48 49 50 17 MNB101-D RMB101-9 MAYIJUNE 2009 Match the type of objective In the first column with the correct example of the objective In the second column for a hotel group Objective Example a The mISS|0n of the organisation (i) To extend restaurant hours over the Easter weekend b Functional objectives (II) To raise room occupancy by 15% over next two years 0 Operational objectives (In) To provrde economical accommodation in urban areas 1 a (I) b (ii) c (in) 2 a (I) b (III) C (II) 3 a (m) 1) (ii) 0 (i) 4 a (II) b (I) c (III) The sequential steps In the planning process are' goal-settlng, developing plans, Implementation developing plans, goal-setting, feedback goal-setting, developing mission, implementation developing mission. developing plans, feedback hCDN—I Which of the followmg are requrrements for setting sound objectlves? a Objectives have to be measurable b Objectives should be set consistently c Goal-setting ought to be integrated into the remuneration system of an organisation d Management must ensure that employees accept the objectives 1 a b c 2 a b d 3 a c d 4 b c d 5 abcd A manager's span of management is determined by the number of subordinates at lower levels the number of subordinates who report directly to him the number of managers on the same level the srze of the busrness 45de [TURN OVER] UNISA 51 52 53 18 A tall organisation structure wrll probably lead to 1 managers being over worked 2 a greater span of management 3 less subordinates for each manager 4 less intenswe supervision of subordinates A broad organisation structure will probably lead to a underutilised managers b a greater span of management 0 many subordinates for each manager d less intenswe supervrsron of subordinates 1 a b c 2 a b d 3 b c d 4 a c d 5 a b c d Which one of the following is not a basic form of departmentalisation? according to product according to location according to customers according to resources #ODN—i MNB101-D RMB101-9 MAYIJUNE 2009 [TURN OVER] UNISA 54 55 56 19 MNB101-D RMB101-9 MAY/JUNE 2009 Match the term In the first column to the description in the second column. Term a b Loom—L Description ResponSIbility (i) The manager has twenty employees who report directly to him/her The employees must be able to account for the work they have done The marketing research department makes recommendations to the marketing manager, based on research results The managing director instructs the marketing manager on goals to be achieved, while the marketing manager tells the advertismg manager what to do to achieve these goals Line authority (ii) Staff authon’ty (iii) Span of management (iv) a(I) b(ii) c(iii) d(iv) a(ii) b(iv) c(iii) d(i) a(iii) b(iv) c(i) d(ii) a(ii) b(m) c(iv) d(i) When an employee is appomted to a certain managerial post, he/she will have been given autumn—x power referent personal coercwe expert legitimate Subordinates In organisations do not only work as indiVIduals but often in groups The types of groups In an organisation can differ groups, such as committees are established by management to carry out speCIfic duties 1 2 3 4 Task Functional Interest Cross-functional [TURN OVER] UNISA 57 58 59 20 MNB101-D RMB101-9 MAYIJUNE 2009 Contemporary leadership focuses on Investigating leadership as a dynamic interaction between leaders and followers. Which one of the followmg approaches to leadership is concerned With consensus building and encourages partiCIpation by others? 1 Female leadership 2 Situational leadership 3 Interactive leadership 4 Dynamic engagement Managers cannot be effective leaders if their employees do not perceive them as being trustworthy Which of the following form part of the five dimensions of trust? Integrity Competence Friendliness (DQOD'QJ lf managers understand what motivates the behaviour of employees, they can influence the employee's work performance Motivation is however not the only factor which influences work performance. What other two factors influence work performance? ability work environment resources remuneration CLOUD) ab ac bc bd AWN—l [TURN OVER] UNISA 60 61 21 MNB101-D RMB101-9 MAYIJUNE 2009 The basic model of motivation takes place in a series of steps These steps are listed below satisfaction internal needs, motives or drives reinforcement purpose or goals behaviour or action CDQOU'Q} Which one of the following is the correct order of the steps in the motivation process? abcde dbeca bedac bdcea dbeac (n-bCDN—k Which of the following statements on groups are correct? a The success of a group depends on the quality of its leadership b The success of a leader depends on the members’ acceptance of his or her leadership 0 Group pressure influences most members to adhere to group norms d All groups have a strong sense of solidarity amongst their members bc cd abc abd abcd (“AWN—b [TURN OVER] UNISA 62 63 64 22 MNB101-D RMB101-9 MAYIJUNE 2009 The managing director of a local computer busmess must inform his employees that the business Will soon merge With a large International business Which of the followmg are prereqUISItes for effective communication between the managing director and his employees? a b c The communication channel must suit the employees The message must be interpreted correctly by the employees The managing director must determme whether the message has been interpreted correctly The employees must be able to grasp the concept which the managing director wants to convey ab cd abc abcd th—t Managers in the organisation must exerCISe control over four key areas, namely phy3ical, finanCIal, information and human resources Which of the followmg are control systems used in the control of financial resources? CDQOU’Q) Ratio analy5is Benchmarking Budgets Variation measurement SpeCIfication limits ac bc bcd acde abce (Ii-hookah: Which of the followmg statements concerning control are correct? CLOUD) Control means applying strict diSCipiine to subordinates Control means getting planning and performance to COlnClde Control is the last fundamental task of the management process Control is a continuous process ab bd bcd acd abcd i'J'l-hoflil'v—L [TURN OVER] UNISA 65 66 67 23 MNB101-D RMB101-9 MAYIJUNE 2009 The main Instrument used to control an organisatlon’s human resources is labour turnover analysis performance measurement absenteeism analysis compensation management JSCDNA Which of the following factors are characteristics of an effective control system? Timellness Complexity Integration with planning Accuracy Rigidity 00.059) ab abc acd acde abcde (I'l-hWN—i Which of the followrng factors make control In the present day busmess important? The rapidity of change m the business environment The increasing size of the organisation The delegation of tasks to subordlnates The possibility of managers and subordinates making poor decisions and commltting errors The organisrng of subordinates goo-m (D bd cd abcd acde #wN—fi [TURN OVER] UNISA 68 69 70 24 MNB101-D RMB101-9 MAYIJUNE 2009 Complete the followmg sentence correctly WhIle a company’s bottom line traditionally refers to Its finanCIal profit or loss the refers to the need to consider the social and environmental Impacts as well 1 balanced scorecard 2 tnple bottom Me 3 scolal Investment Index 4 corporate somal Investment Index (CSI) All busmesses have stakeholders who are affected by or who can have an affect on the busmess WhIch of the following can be classified as external stakeholders of a busmess'? executIve board members shareholders customers a group of employees represented by a shop steward NGOs (DO-OCT!!! ac abd bce abcd abcde Ui-hODN—I- There are vanous InItIatIves and imperatIves In South Africa drIVIng corporate citizenship One such InItIatIve, known as the Is very Important as It explICItIy defines and substantlates concepts such as “corporate CItizenshIp", “scolal reSponSIbiIIty", “stakeholder engagement” and “sustainabIIIty reportIng” JSE Scolally ResponSIble Investment Index Global Reporting InitIative (GRI) mm 2 Report AA1000 Framework AWN—I © Unlsa 2009 ...
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This note was uploaded on 03/22/2011 for the course MNB 101D taught by Professor Unknown during the Spring '09 term at University of South Africa.

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MNB101D-2009-6-E-1[1] - UNIVERSITY EXAMINATIONS...

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