Chapter 12 - Chapter 12 CONTROLLING THE MANAGEMENT PROCESS...

Info iconThis preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 11: Strategic Leadership Chapter 12 © Oxford University Press Southern Africa, 2008. All rights reserved. CONTROLLING THE MANAGEMENT PROCESS
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 11: Strategic Leadership CHAPTER CONTENT Opening case: Control in action: IBM Introduction The importance of control The control process Establish standards Measure actual performance Evaluate deviations Take corrective actions The focus of control Characteristics of an effective control system © Oxford University Press Southern Africa, 2008. All rights reserved.
Background image of page 2
Chapter 11: Strategic Leadership THE IMPORTANCE OF CONTROL The nature of the management process itself, and in particular, the task of planning, makes control important. Constantly increasing size of businesses require control. Managers and subordinates are capable of making poor decisions and committing errors. The delegation of tasks to a subordinate does not mean that the job of management has been completed. Control enables management to cope with change and uncertainty. Competition is a significant factor. Control is applied to ensure that the organisation’s resources are deployed in such a manner that the organisation reaches its goals. Control usually results in better quality.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 11: Strategic Leadership THE CONTROL PROCESS
Background image of page 4
Chapter 11: Strategic Leadership STEP 1 – ESTABLISH STANDARDS Establish a performance standard at strategic points. A performance or control standard is a
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/22/2011 for the course MNB 101D taught by Professor Unknown during the Spring '09 term at University of South Africa.

Page1 / 16

Chapter 12 - Chapter 12 CONTROLLING THE MANAGEMENT PROCESS...

This preview shows document pages 1 - 6. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online