Chapter 20 - Chapter 20 THE OPERATIONS MANAGEMENT FUNCTION...

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Chapter 11: Strategic Leadership Chapter 20 © Oxford University Press Southern Africa, 2008. All rights reserved. THE OPERATIONS MANAGEMENT FUNCTION
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Chapter 11: Strategic Leadership CHAPTER CONTENT Opening case: Variphone Introduction The nature and definition of operations management The importance of operations management Definitions An operations management model Operations management strategies and objectives The transformation model The classification of operational processes from manufacturers and service providers © Oxford University Press Southern Africa, 2008. All rights reserved.
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Chapter 11: Strategic Leadership THE NATURE OF OPERATIONS MANAGEMENT A business transforms inputs from the environment into outputs in the environment. The operations function is that function of the business aimed at executing the transformation process.
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THE IMPORTANCE OF OPERATIONS MANAGEMENT It can reduce the cost of making the product or offering the services. It can increase the revenue the business receives for offering its products and services to its customers. It can reduce the amount of investment needed to manufacture the type and quantity of products or offer the service required. It can provide the impetus for new innovation
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Chapter 20 - Chapter 20 THE OPERATIONS MANAGEMENT FUNCTION...

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