A BPM approach to ERP implementation

A BPM approach to ERP implementation - A Business process...

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Unformatted text preview: A Business process management approach to ERP implementation A study of ERP implementation in the light of the third wave of Process Management Master Thesis in Informatics, 15hp Submitted June, 2008 Author: Niklas Idorn Supervisor: Hans Lundin Examiners: Kjell-ke Holmberg Erik Wallin Foreword The author would like to thank Annica Norling at CapGemini and Lars Kristoffersson for their participation in the study. A thank you also goes out to supervisors Hans Lundin and Mia Sassn for their help in guiding the thesis in the right direction. The author has also appreciated the feedback received along the way from fellow students at supervising sessions. Lund, June 2008 Niklas Idorn A Business Process Management Approach to ERP Implementation A study of ERP implementation in the light of the third wave of Process Management Niklas Idorn Department of Informatics, Lund University Masters thesis presented June 2008 Supervisor: Hans Lundin Examiners: Kjell-ke Holmberg & Erik Wallin Original Language: English Size: 74 pages Abstract One of the most stated reasons for ERP failure is that the organization failed to recognise the impact the system would have on business processes. A possible solution to this could be to use an approach focusing on process change when implementing ERP systems. Therefore this study investigates the possibilities of using Business Process Management (BPM) when implementing ERP systems. The focus lies on the phases and activities in the two concepts as well as presumably influencing factors like manner of payment, project organisation structure and level of customization. The data collection was conducted in the form of interviews with respondents from two big consultancy firms in Sweden that conducts ERP implementations. It was concluded that the first four phases of BPM fits the frameworks of ERP implementation. The main enabling activity was found to be process modelling and it was also concluded that the structure of implementation projects today might negatively affect an integration of BPM and ERP implementation. The conclusions relied on theories about BPM and both theoretical frameworks and empirical data about ERP implementation. Keywords: BPM, Business Process Management, Customization, ERP, Enterprise Resource planning, Fixed Price Implementation, Implementation, Process Change Table of Contents 1 Introduction ...............................................................................................................................................- 1 - 1.1 Background........................................................................................................................................- 1 - 1.2 Problem Area .....................................................................................................................................- 2 - 1.3 Problem Discussion............................................................................................................................- 3 - 1....
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A BPM approach to ERP implementation - A Business process...

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