A framework for the development of collaborative commerce applications

A framework for the development of collaborative commerce applications

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Volume VI, No. 2, 2005 3 Issues in Information Systems A FRAMEWORK FOR THE DEVELOPMENT OF COLLABORATIVE COMMERCE APPLICATIONS Kazuo Nakatani, Florida Gulf Coast University, [email protected] Ta-Tao Chuang, Gonzaga University, [email protected] ABSTRACT This paper presents a framework for the development of collaborative commerce applications that integrates generic capabilities of collaborative technology and functional requirements of collaborative commerce. The framework was developed based on the classification of c- commerce-related technologies, systems, and collaborative functional requirements identified in the previous research studies. The paper also demonstrates the usefulness of the framework. Keywords: collaborative commerce, c-commerce, e-commerce, knowledge management INTRODUCTION Collaboration with customers, suppliers and even competitors has been considered as a key to success or survival in the intensive competitive environment. As many different types of information systems have been used as strategic weapons or necessity, collaborative commerce (c-commerce) has been identified as a new type of e-commerce that can be used to create competitive advantage. A research study by Delloite Consulting shows that “the group of companies that leads in coupling business processes and information exchange across their trade partners deliver as much as 70 percent higher profitability than those organizations that do not integrate with trading partners” [9, p.1]. The same study also shows that c-commerce will be widely used by all sizes of companies by 2005. In spite that many successful stories of c-commerce applications have been reported in academic and trade journals as well as on the web, very few research studies have attempted to develop a theory-based framework that explains how c-commerce applications or applications with emphasis on inter-organizational collaboration should be developed [7] and those do not explicitly consider one important component of collaboration, knowledge management [6, 18, 19, 22]. Knowledge management has been identified as one of the most critical components of c- commerce by several researchers [3, 14, 20, 23]. Considering the availability of independent but compatible components of c-commerce technologies and the importance of knowledge management, this research attempts to create a theory-based framework that illustrates how to integrate generic collaborative computing and knowledge sharing functions to develop a c-commerce application. The purpose of the framework is for evaluating the needs of c-commerce initiatives, integrating “generic” collaborative computing and knowledge sharing functions into a c-commerce system, and classifying the systems in segments. This framework helps researchers to understand how different components of c-commerce applications supporting particular types of collaborative activities. The framework also helps practitioners evaluate and integrate collaborative computing
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This note was uploaded on 03/23/2011 for the course COMPUTER S DIT09M1-10 taught by Professor Saman during the Spring '10 term at Sheffield Hallam.

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A framework for the development of collaborative commerce applications

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