A reference Model for seamless cross-organisational collaboration in public sector

A reference Model for seamless cross-organisational collaboration in public sector

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A Reference Model for Seamless Cross-Organizational Collaboration in the Public Sector Christoph Schroth University of St. Gallen, MCM Institute SAP Research CEC St. Gallen Blumenbergplatz 9, 9000 St. Gallen, Switzerland [email protected] Abstract: Today, electronic cross-company collaboration is about to gain significant momentum, but still shows weaknesses with respect to productivity, flexibility and quality: A lack of standardized supporting e-Business solutions, unclear terminology and unstructured business processes prevent from seamless interoperability and the fast development of a globally networked service economy. A novel approach is now required which facilitate a comprehensive industrialization of related concepts and methodologies. In this work, we present the St. Gallen Media Reference Model (MRM) and extend it to fulfill the specific needs of electronic, cross-organizational collaboration. Based on the three components “Organizational” (structural as well as process-oriented organization of interaction between agents), “Logical” (common language between agents) and “Physical” (the physical infrastructure enabling interaction), we amend the reference model by introducing key principles which improved the performance of computer programming during the past decades. To show its real-world applicability and potential for performance enhancement, we apply this extended MRM to the specific case of governmental administration in Switzerland. 1 Introduction Due to the relentless march of improvements in the cost-performance ratio of information technology, electronic cross-company collaboration is about to gain significant momentum and facilitates the emergence of a globally networked service economy [Sc07b, Po01]. However, significant challenges must still be coped with to successfully deploy and operate proper e-Business solutions: Substantially different standards prevent from a common understanding of both business processes and exchanged data, while high cost and complexity of existing solutions impede a fast adoption by potential users. Besides of technological hurdles, managerial issues have to be considered as well. The structural as well as process-oriented organization of cross- organizational collaboration mostly does not build upon solid guidelines and design principles. New concepts are therefore required to facilitate a comprehensive industrialization of the provision and consumption of electronic information-intensive services across corporate boundaries [Sc07a]. 377
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In this work, we present the St. Gallen Media Reference Model (MRM) [SKL99] which serves to formally structure and analyze various kinds of media and comprises the three major components Physical Component (physical basis of the medium), Logical Component (logical sphere between agents) and Organizational Component (social interaction organization). The St. Gallen MRM comprises a dedicated layer and phase model which builds upon these three components and allows for systematically modeling, understanding and reorganizing media. In this work, we extend this reference
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