Early Experiences on Adopting BPM and SOA

Early Experiences on Adopting BPM and SOA - IT University...

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Unformatted text preview: IT University of Copenhagen Early Experiences on Adopting BPM and SOA An Empirical Study Steen Brahe IT University Technical Report Series TR-2007-96 ISSN 1600–6100 April 2007 Copyright c circlecopyrt 2007, Steen Brahe IT University of Copenhagen All rights reserved. Reproduction of all or part of this work is permitted for educational or research use on condition that this copyright notice is included in any copy. ISSN 1600–6100 ISBN 978-87-7949-153-3 Copies may be obtained by contacting: IT University of Copenhagen Rued Langgaards Vej 7 DK-2300 Copenhagen S Denmark Telephone: +45 72 18 50 00 Telefax: +45 72 18 50 01 Web www.itu.dk Table of Contents 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Background information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2.1 Service Oriented Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2.2 Business Process Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.3 Model Driven Software Development . . . . . . . . . . . . . . . . . . . . . . . . . 7 2.4 Danske Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3 Experiences – from the business perspective . . . . . . . . . . . . . . . . . . . . . . . 8 3.1 Centralized backoffice organization . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3.2 A new Case Transfer System (CTS) . . . . . . . . . . . . . . . . . . . . . . . . . 10 3.3 Process Automation by Workflow Management. . . . . . . . . . . . . . . . 12 3.4 Current status and future development . . . . . . . . . . . . . . . . . . . . . . . 13 4 Experiences – from the development perspective . . . . . . . . . . . . . . . . . . . 15 4.1 From business model to implementation . . . . . . . . . . . . . . . . . . . . . . 15 4.2 Test and deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 4.3 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 4.4 Change management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 4.5 Technology limitations and challenges . . . . . . . . . . . . . . . . . . . . . . . . 21 5 Experiences – from the workers perspective. . . . . . . . . . . . . . . . . . . . . . . . 23 5.1 Involvement in development process . . . . . . . . . . . . . . . . . . . . . . . . . 24 6 Nature of challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 6.1 Organizational challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 6.2 Technological challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 7 Lessons learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 7.1 Development process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Development process....
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This note was uploaded on 03/23/2011 for the course COMPUTER S DIT09M1-10 taught by Professor Saman during the Spring '10 term at Sheffield Hallam.

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Early Experiences on Adopting BPM and SOA - IT University...

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