managing and process knowledge sharing between software organisation a case study

Managing and process knowledge sharing between software organisation a case study

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Unformatted text preview: PICMET 2007Proceedings,5-9August,Portland,Oregon-USA© 2007PICMET Managing and ProcessingKnowledgeSharing between Software Organizations: A Case Study Jari Soinil, TimoMakinen',VesaTenhunen2 'TampereUniversityofTechnology,FIN-28101Pori,Finland 2University ofJoensuu,DepartmentofComputerScience,FIN-80101,Joensuu,Finland Abstract--Knowledge sharing increases the knowledge capitalofevery organization,and thereby itscompetitiveness. The goalofcollaboration and knowledge sharingistogenerate additional value forthe organization. The prerequisitesinthis issue such as collecting, absorbing and applying new information and new knowledge are paramount, especially in knowledge-intensive organizations where intellectual capitalis the most important asset. In this empirical case study, we describe a method for managing and implementing this knowledge-sharing process between software organizations.We also analyze and discuss the factors observed, which seem to affect success when trying to collect and share information between individualsororganizations.The resultsgiveempirical information for management when they try to find ways to manage and solve knowledge management issues. In addition, we brieflypresentaknowledge-sharingmanagement toolunder developmentfordeliveringtheknowledge;collectedandshared, back to the software organizations for utilization in their softwaredevelopmentprocessesinordertomake theirbusiness more effective. I.INTRODUCTION Success intoday's information-driven and knowledge- based business environment necessitates both fruitful collaborationandknowledgesharingwithotherorganizations. Inthispaperwepresentawaytoimplementcollaborationin the knowledge-sharing process between software organizations.Theaimofthisstudyistogiveanexampleof how knowledge management can be organized between organizationsinpractice. In today's competitive environment an organization's success depends, maybe more than ever, on itsabilityto createandshare knowledgeeffectivelyandefficiently[8].To overcome issues caused by increased ambiguity, relevant knowledge and high quality information have become the most valuable resources of every knowledge-based organization [14]. Especially in knowledge-intensive organizationslikesoftwarecompanies,increasingknowledge capitalthrough collaborationmakes the organization more competitive [3][26]. In the software business, information sharingandcollaborationwithothercompanies,usuallyalso competitors,isalifelinetobusinessbutisnotalwayssoeasy torealize[2][18][20].Inthispaperwe describean example of how to manage and collaborate on this essential but challengingtopic. The basisofthisstudyisan ongoing researchproject withtheaimofdevelopingaweb-basedKM tool(knowledge managementtool)forenhancingknowledgesharingbetween softwarecompanies.Inthisprojectwe aretryingtofindand pilota sensible way to collectand share information and experiencesbetweensoftwareorganizations.Theparticipants inthiscasestudyconsistofFinnishsoftwarecompaniesand two Finnish universities, the Tampere University of...
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This note was uploaded on 03/23/2011 for the course COMPUTER S DIT09M1-10 taught by Professor Saman during the Spring '10 term at Sheffield Hallam.

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Managing and process knowledge sharing between software organisation a case study

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