managing and process knowledge sharing between software organisation a case study

Managing and process knowledge sharing between software organisation a case study

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PICMET 2007 Proceedings, 5-9 August, Portland, Oregon - USA © 2007 PICMET Managing and Processing Knowledge Sharing between Software Organizations: A Case Study Jari Soinil, Timo Makinen', Vesa Tenhunen2 'Tampere University of Technology, FIN-28 101 Pori, Finland 2University of Joensuu, Department of Computer Science, FIN-80101, Joensuu, Finland Abstract--Knowledge sharing increases the knowledge capital of every organization, and thereby its competitiveness. The goal of collaboration and knowledge sharing is to generate additional value for the organization. The prerequisites in this issue such as collecting, absorbing and applying new information and new knowledge are paramount, especially in knowledge-intensive organizations where intellectual capital is the most important asset. In this empirical case study, we describe a method for managing and implementing this knowledge-sharing process between software organizations. We also analyze and discuss the factors observed, which seem to affect success when trying to collect and share information between individuals or organizations. The results give empirical information for management when they try to find ways to manage and solve knowledge management issues. In addition, we briefly present a knowledge-sharing management tool under development for delivering the knowledge; collected and shared, back to the software organizations for utilization in their software development processes in order to make their business more effective. I. INTRODUCTION Success in today's information-driven and knowledge- based business environment necessitates both fruitful collaboration and knowledge sharing with other organizations. In this paper we present a way to implement collaboration in the knowledge-sharing process between software organizations. The aim of this study is to give an example of how knowledge management can be organized between organizations in practice. In today's competitive environment an organization's success depends, maybe more than ever, on its ability to create and share knowledge effectively and efficiently [8]. To overcome issues caused by increased ambiguity, relevant knowledge and high quality information have become the most valuable resources of every knowledge-based organization [14]. Especially in knowledge-intensive organizations like software companies, increasing knowledge capital through collaboration makes the organization more competitive [3][26]. In the software business, information sharing and collaboration with other companies, usually also competitors, is a lifeline to business but is not always so easy to realize [2][18][20]. In this paper we describe an example of how to manage and collaborate on this essential but challenging topic. The basis of this study is an ongoing research project with the aim of developing a web-based KM tool (knowledge management tool) for enhancing knowledge sharing between software companies.
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