Open Source Software for BPM - OPEN SOURCE SOFTWARE FOR...

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OPEN SOURCE SOFTWARE FOR BUSINESS PROCESS MANAGEMENT by Sonia Borissova A thesis submitted in partial fulfillment of the requirements for the degree of Bachelor of Science (B Sc.) School of Engineering and Science International University Bremen 2004 Supervisor: Prof. Dr. Werner Bergholz Spring Semester 2004
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International University Bremen Abstract OPEN SOURCE SOFTWARE FOR BUSINESS PROCESS MANAGEMENT by Sonia Borissova The purpose of this project is to produce simple open-source software for process management. The software should document a business process, as well as enable the overview and monitoring of the sub processes included. It should be flexible and very accessible. The software is targeted for small to medium scaled companies, needing a simple tool for quality and process management.
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TABLE OF CONTENTS List of Figures ...................................................................................................................... ii Glossary ................................................................................................................................ iii Chapter I: Introduction ...................................................................................................... 3 Chapter II: Business Process Management .................................................................... 5 Business Process Management Software ................................................................. 5 Current Products .......................................................................................................... 6 Evaluation ...................................................................................................................... 8 Chapter III: The Software ................................................................................................. 9 Database Design ......................................................................................................... 10 Application Logic and User Interface .................................................................... 10 Chapter IV: Conclusion and Further Developments ................................................. 15 Bibliography ....................................................................................................................... 16
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LIST OF FIGURES Number Page 1. Structure of a BPM application architecture .................................................... 6 2. Enter a new process in the database ............................................................... 11 3. Submission of a new step of the process ....................................................... 12 4. Form for reporting the start of a sub process ............................................... 13 5. Form for reporting the completion of the sub process ............................... 13 6. Form for requesting information about a process ........................................ 14 ii
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GLOSSARY Business process . A business process is an activity in an organization that has a finite beginning, a set of intermediate activities, and a final outcome. Processes have interested parties, called stakeholders, who benefit or participate in the business process. 5 EFQM . The European Foundation for Quality Management. EFQM Excellence Model. A non-prescriptive framework based on nine criteria, can be used to assess an organization’s progress towards excellence. 3 ISO 9000 . The international standard for quality requirements in business. iii
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C h a p t e r 1 INTRODUCTION Businesses today are facing many pressures - pressure to compete in a fast-paced ever-changing climate, pressure to constantly reduce costs to remain competitive. 5 As a result many businesses have implemented different systems and standards in order to adhere to the standard requirements for quality as well as improve the efficiency of their production. Such a standard is ISO 9000. ISO (International Organization for Standardization) is the world's largest developer of standards. It sets standards for engineers and manufactures regarding the quality of the production as well as the distribution. ISO sets standards not only for industrial organizations but also for governments, trade officials, suppliers and customers of products and services in the public and private sectors. ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. 1 ISO 9000 is the international standard for quality requirements in business.
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