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Unformatted text preview: Chapter 12 Bureaucracy- The system of civil servants and political appointees who implement congressional or presidential decisions; also known as the administrative state Civil Servants- Employees of bureaucratic agencies within the government Political Appointee- people selected by an elected leader, such as the president, to hold a government position Regulation- A rule that allows the government to exercise control over individuals and coporations by restricting certain behaviors StreetLevel Bureaucrats- Agency employees who directly provide services to the public, such as those who provide job training services State Capacity- The knowledge, personnel, and institutions that the government requires to effectively implement policies Red Tape- Excessive or unnecessarily complex regulations imposed by the bureaucracy Standard Operating Procedures (SOPs)- Rules that lower-level bureaucrats must follow when implementing policies Problem of Control- A difficulty faced by elected officials in ensuring that when bureaucrats implement policies, they follow these officials intentions but still have enough discretion to use their expertise...
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