bcom 11 - Ethics and Trust Trust, Justice, and Ethics Trust...

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Ethics and Trust
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Slide 7-2 Trust, Justice, and Ethics Trust is defined as the willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions. Person-based Organization-based Justice reflects the perceived fairness of an authority’s decision making. Ethics reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
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Slide 7-3 “America’s Most Admired Companies” Table 7-1
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Slide 7-4 Discussion Questions Why are some authorities more trusted than others? Would you be willing to let that person have significant influence over your professional or educational future?
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Slide 7-5 Trust Disposition-based trust means that your personality traits include a general propensity to trust others. Cognition-based trust means that trust is rooted in a rational assessment of the authority’s trustworthiness. Affect-based trust means that it depends on feelings toward the authority that go beyond any rational assessment.
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Slide 7-6 Disposition-Based Trust Has less to do with the authority and more to do with the trustor. Some trustors are high in trust propensity a general expectation that the words, promises, and statements of individuals and groups can be relied upon. Shaped from both genetics and environment Trust propensity levels are actually relatively high in the United States, especially in relation to countries in Europe and South America.
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Slide 7-7 Trust Propensities by Nation Figure 7-2
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Slide 7-8 Cognition-Based Trust Our trust begins to be based on cognitions we‘ve developed about the authority, as opposed to our own personality or disposition. Trustworthiness is defined as the characteristics or attributes of a trustee that inspire trust. Driven by the authority’s “track record.” Competence, character, and benevolence
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Slide 7-9 The Track Record Competence is defined as the skills, abilities, and areas of expertise that enable an authority to be successful in some specific area. Doctor, lawyer
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This note was uploaded on 03/25/2011 for the course MGS 3400 taught by Professor Staff during the Spring '11 term at Georgia State.

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bcom 11 - Ethics and Trust Trust, Justice, and Ethics Trust...

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