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com 240 review sheet - Introductory Information Basic...

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Introductory Information Basic Communication Model Source/Receiver Encoding/Decoding Message Channel: nonverbal, verbal Noise Basic Communication Process Competence Field of Experience Communication Context Effect Primary Goal of Communication Shared realities Basic Communication Principles We cannot not communicate Communication is irreversible Communication involves ethical choices Meanings are constructed Meta-communication affects meanings Communication develops and sustains relationships Communication effectiveness can be learned Fields of experience affect ability to communicate Organization Defined Dynamic system in which individuals engage in collective efforts for goal accomplishment Five Features Social Collectivity: 2 or more people Organization and individual goals exist Coordinating activity Organizational structure Environmental embeddedness Classical Approaches Scientific Management Perspective Three Theorists Henri Fayol: Principles of Management Max Weber: Principles of Bureaucracy Fredrick Taylor: Principles of Scientific Management Machine Metaphor Specialization/division of labor Standardization & replaceability Predictable Fayol’s Elements of Classical Management Planning Organizing Command Coordination: facilitate and organize multiple task Control NOTE: Communication is not a specific element, but it is implicitly necessary within each of the elements
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Fayol’s 15 Principles of Management Organizational Structure Division of work Scalar Chain Unity of command Unity of direction order span of control Organizational Power Centralization Authority & Responsibility Discipline Organizational Reward Remuneration Equity Stability of Workforce Organizational Attitude Subordination of Individual interests Initiative Espirit de corps Max Weber- Principles of Bureaucracy Theory of “ideal” organizational type Primary components Job specialization Centralization Clear hierarchy of authority Closed systems Rules as important Function of Authority Frederick Taylor (1909) concentrates on the “micro” level of organizational functioning not concerned with organizational structure but with the relationship between manager and employee and the control of the individual at work Theory of Scientific Management two impediments to optimal productivity uneven work that resulted from job training through custom and tradition systematic soldiering that resulted from rate busting and the system of piecework pay there is one best way to do every job: attacks the old system of learning through custom in which individual job skills were passed down from generation to generation. Believes that the one best way to do every job can be determined through time and motion studies.
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