Case Study 1 Assignment [CIS310]

Case Study 1 Assignment [CIS310] - BRIEF STATEMENT OF...

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COASTLINE SYSTEMS CONSULTING Phone: Fax: DATE OF REQUEST SERVICE REQUESTED FOR DEPARTMENT(S) 01/04/2011 Customer Service, Call Center, IT Department SUBMITTED BY (key user contact) EXECUTIVE SPONSOR (funding authority) Name Anna Kelly Name Peter Charles Title Analyst and Programmer Title President/Analyst Office N/A Office N/A Phone N/A Phone N/A TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify _Improve Responsiveness to Customers BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary) Trouble with tracking client hardware and software configuration. No organization to customer requests. Original system did not adapt well to expansion; the newer system must be constructed with future development in mind.
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Unformatted text preview: BRIEF STATEMENT OF EXPECTED SOLUTION Company President requests a redesigned system to enable technicians to efficiently respond, as well as providing a user friendly interface for customers. ACTION (ISS Office Use Only) Feasibility assessment approved Assigned to Karanda Johnson, Dennis Garcia_ Feasibility assessment waived Approved Budget $ 30,000 ____________ Start Date 1/5/2011__ Deadline 3/5/2011_ Request delayed Backlogged until date: ______________ Request rejected Reason: ________________________________________________ Authorized Signatures: _____________________________________ _________________________________________________ Project Executive Sponsor...
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