ch1 - HOSP2030 Hospitality Human Resource and Diversity...

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HOSP2030 HOSP2030 Hospitality Human Resource Hospitality Human Resource and and Diversity Management Diversity Management Paul Bagdan, Ph.D. Paul Bagdan, Ph.D.
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Chapter 1 H.R. Issues within the Hospitality Industry
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H.R. Mgt. - what is it??? Every business has 3 main resources: financial resources physical resources human resources What is a Supervisor/Manager? any person who manages people making products or performing services
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Introduction Strong employees = competitive advantage. HRM is a subset of management. It has five main goals: Goals of HRM hire employees attract employees retain employees motivate employees train employees
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H.R. Roles Broadly defined roles An integrated role of management Varies with size of bus. and from bus. to bus. Must support corporate culture External pressures Staffing Employee Wellness
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HRM helps employees understand other countries’ political and economic conditions. Understanding Cultural Environments Countries have different values morals customs political, economic, and legal systems HRM operates in a global bus. environment.
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Understanding Cultural Environments HRM must ensure that employees can operate in the appropriate language
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ch1 - HOSP2030 Hospitality Human Resource and Diversity...

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