ch10-10 - Chapter 10 Establishing the Performance...

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Chapter 10 Establishing the Performance Management System
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 2 Why evaluate? Who benefits from the evaluation? What format should be used? What problems might arise? Introduction employees see performance evaluations as having a direct effect on their work lives questions regarding the performance management process:
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 3 Performance Management Systems Performance management systems have three main purposes: 1. two-way feedback – performance measures mutually set between employee and employer 1. development – identify areas in which employees have deficiencies or weaknesses 1. documentation - to meet legal requirements
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 4 Performance Management Systems Performance management systems aren’t perfect. focus on the individual : discussions of performance may elicit strong emotions and may generate conflicts when subordinates and supervisors do not agree focus on the process : company policies and procedures may present barriers to a properly functioning appraisal process appraisers may be poorly trained For further reading: when HR needs to overhaul its appraisal system: http://www.nysscpa.org/cpajournal/2008/208/essentials/p64.htm
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 5 Performance Management and EEO EEO laws require performance management systems to be objective and job-related ADA: performance management systems must measure “reasonable” success. See: http://www.eeoc.gov/facts/performance-conduct.html#perf valid performance appraisals are conducted at established intervals evaluations done by trained appraisers
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 6 The Appraisal Process establish performance standards with employees compare actual performance with standards discuss the appraisal with the employee if necessary, initiate corrective action measure actual performance communicate expectations and set goals 1 2 3 4 5 6
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 7 The Appraisal Process 1. establish performance standards 2. communicate expectations goals must be articulated from supervisor to employee and from employee to supervisor derived from company’s strategic goals based on job analysis and job description
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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins Chapter 10, slide 8 The Appraisal Process measurement of performance using information from: 3. measure actual performance 4. compare performance with standards explanation of different levels of performance and their
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This note was uploaded on 03/24/2011 for the course MGMT 410 taught by Professor Lookwood during the Spring '11 term at ITT Tech San Dimas.

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ch10-10 - Chapter 10 Establishing the Performance...

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