technical writing_chapter8notes

technical writing_chapter8notes - Chapter 8: Doing Research...

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Chapter 8: Doing Research for School and on the Job Here are a few areas where employers will expect you to do research to solve problems: Writing persuasive, diplomatic letters, proposals, and reports for a variety of readers worldwide Competing successfully against other companies Launching or upgrading a new product or service Delivering winning presentations Knowledgeably conferring with clients, co-workers, government agencies about the ongoing daily, weekly, monthly, quarterly activities on your job Keeping customers and attracting new ones Recruiting the most qualified work force Maintaining or improving operation costs Providing the most efficient warranties, schedules, product information The Research Process 1. Identify a significant and relevant topic In business, the topic of your research is often chosen for you 2. Know the purpose for your research. The purpose of your research will determine everything you do—from the amount of information you gather to what will be done with it. In business, research helps a business to make informed decisions to solve a problem (upgrade a company’s outdated software) or propose a new venture (reach a different customer base). You should be able to describe the purpose or mission of your research in a few sentences by answering these questions: i. What do I intend to argue, propose, solve, uncover, change, describe, or compare? ii. What evidence or data will I need to support my approach/assignment? iii. Why is my research necessary and important for my major, my career portfolio, my department, my company, or community? 3. Use a variety of research materials. Library resources typically include encyclopedias, almanacs, and other reference works; periodicals; bibliographies; and collections of books and other media Page | 1
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In the workplace, researchers may need to consult industry publications; databases; information services (e.g., LexisNexis); and in-house publications, newsletters, reports, customers’ files, and vendor contracts accessed via the company’s intranet You may also have to do fieldwork such as observing firsthand an activity or interviewing a variety of people 4. Learn to use research materials. Information from different academic disciplines and business areas is organized according to different standards i. Other reference materials—almanacs, encyclopedias, government documents, and microforms—include pages that explain how information is organized within them. 5. Know how to evaluate sources, both in print and online. Here are some questions to ask: i. Is the information accurate and reliable? ii. Who authored this work and what is this person’s experience in the field? iii. Is the information current? (If the information appears on a website, when was the site
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This note was uploaded on 03/26/2011 for the course ENG 107 taught by Professor Myers during the Spring '11 term at Lehigh Carbon CC.

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technical writing_chapter8notes - Chapter 8: Doing Research...

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