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Unformatted text preview: Definition of conflict Principles of conflict Conflict Advantages and Disadvantages Stages of conflict Causes of conflict Approaches of conflict Conflict management styles Dealing effectively with conflict Organization responses to conflict Power & Conflict Problem solving vs. Decision solving Problem solving process Decision-making approaches Leadership & Change Processes Leadership vs. Management Understand approaches to leadership Know the different types of leadership styles The Four Es of Jack Welsh Reactions to org change Be familiar with primary reasons for management failure Natural vs. Planned Change Communication in org change Kotters eight phases for successful change & why change efforts fail...
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This note was uploaded on 03/28/2011 for the course COM 240 taught by Professor Lillie during the Spring '07 term at Michigan State University.
- Spring '07
- Organizational Communication