final exam book notes

final exam book notes - Chapter 7: Communication and...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 7: Communication and Conflict Management Conflict centers on 5 issues: Conflict may be focused on values- what should be Conflict occurs over different beliefs- what is Conflict may be about resources- not getting enough money, goods, services, love, status, info Conflict may be over nature of relationship Conflict may focus on preferences or habits- the way things are done or what you like Origins of conflict 5 causes Individuals are raised in social environments in which they learn different ways of thinking/acting Conflict is more likely when people are interdependent Conflict may result from tension Conflict may result from our inability to forecast the impact of our behaviors on others Conflict may result from our commitment to our world view Consequences of conflict Benefits of conflict Conflict makes individual aware of problems and forces them to respond to them Conflict can serve as a release for tension Conflict can make us aware of alternative and better ways of doing things Conflict has potential to strengthen relationships Drawbacks of conflict Uncontrolled conflict can lead to… Conflict can lead to physical aggression Conflict can destroy a relationship Conflict can seriously affect your psychological and emotional well being Nature of conflict management
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Ways to control disputes Pre-confrontation stage= time between first discovering a triggering event and initially confronting the person 2 types of delayed confrontation Temporary avoidance= anticipates confronting but not right then Long term avoidance= never confronting Typically fails Confrontation stage Arguments are typically brief last minutes People react better to openers that are phrased as requests or that include some information as to why they are upset Post-confrontation stage Carrying memories of what was said or can be positive if conflict has constructive conclusion Effective conflict management Directness= you must communicate in a manner that is sufficiently direct so that your concern is clear, but not so direct that it is offensive Singular perspective= be open to alternative perspectives on a dispute Commitment= be clear and committed to your goals but remain flexible as to the means of achieving them Hidden linkages- 5 types: how problems are linked Resource linkage= good plan provides both rationale for doing it and identifies resources for implementing it Lies with the past- issue has history Connected to the future- often issues can serve as a precedent for future action Values- individuals tie their position to values Based on relationships One must be aware of issue linkages, seek to remove ones that create resistance and add those that will facilitate agreement
Background image of page 2
Personalization= be sensitive to the needs of others to appear strong and capable, but be less sensitive to their attacks on your own image Relationships= one should not let relationships cloud our approach to conflict management Unresponsiveness= always acknowledge another person’s complaint
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/28/2011 for the course COM 100 taught by Professor Donohue during the Fall '08 term at Michigan State University.

Page1 / 14

final exam book notes - Chapter 7: Communication and...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online