COLLABORATE -2-Fall 10

COLLABORATE -2-Fall 10 - Organization and Management...

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Unformatted text preview: Organization and Management LEADING FOR EXCELLENCE 4Cs of ORGANIZATIONAL LEADERSHIP Flexibility Adaptability Stability Control Efficient Internal Processes Competitive External Positioning CONTROL COMPETE COLLABORATE CREATE UNIT #3 EXAM DATE Tues. 11/23 or Tues. 11/30 PAPER TEARING CLOSE EYES Fold sheet of paper in half Tear off upper right-hand corner Fold in half again & tear off upper left-hand corner Fold in half again & tear off lower right-hand corner PAPER TEARING EXPERIENCE One-way communication Top-down directives No process feedback No worker process participation No opportunity for clarification Only final results feedback Model of Communications Process Pyramid of Channel Richness Overcoming Communication Barriers Individual skills- Active listening- Select appropriate channe for your message Nonverbal Communication Nonverbal messages convey greater impact than verbal; More belief in nonverbal Facial expression Voice Mannerisms Posture Dress How Close Are We? NON-VERBAL COMMUNICATION...
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This note was uploaded on 03/29/2011 for the course HRM 1101 taught by Professor Nelson during the Spring '08 term at Temple.

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COLLABORATE -2-Fall 10 - Organization and Management...

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