CONTROL-Alt--Fall 10

CONTROL-Alt--Fall 10 - Organization and Management LEADING...

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Organization and Management LEADING FOR EXCELLENCE
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Mystery Picture
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COLLABORATE           CREATE CONTROL COMPETE 4Cs OF ORGANIZATIONAL LEADERSHIP Paradox of Leadership Competencies
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WHAT DO YOU THINK? What should control accomplish?
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CONTROL TO OBTAIN Predictability Consistency Products or  Services Efficiency
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CONTROL SYSTEMS Bureaucratic   [External to Individual] -Hierarchical Authority -Rules, Standard  Operating Procedures  [SOPs] -Monitoring, surveillance Punishments Normative   [Internal to Individual] - Shared values, beliefs -Organizational culture -Common mind-set,  perceptions, “way of  thinking
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PUNISHMENT--Fear http://www.youtube.com/watch?v=CD0Pvl Punishment and Rewards are perceived  AS HARD CONTROL TACTICS and lead  to  compliance  rather than  engagement
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BUREAUCRATIC CONTROL - Hierarchical Authority -Rules, Standard Operating  Procedures [SOPs] [e.g. Selection, Evaluation, Training,  Compensation] -Monitoring, surveillance -Rewards & Punishments
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YOUR EMPLOYER
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SURVEILLANCE EVERYONE’S DOING IT! - 76 % of employers monitor workers' website  connections - 55 % retain and review e-mail messages - Between 2001-2005 portion of employers  monitoring employee telephone use,  [tracking the  numbers called, gone from 9% to 51%   2005 American Management Association
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WORKPLACE SURVEILLANCE Ubiquitous Standard Operating Procedure Required by insurers
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EMPLOYEES ARE IN A DIGITAL CAGE Unobtrusive Remote or local Pervasive  Comprehensive:  Databases are compiled  for total profiles Global-Real time Everyone is potentially  continuously under  surveillance 
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Surveillance leads to 
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This note was uploaded on 03/29/2011 for the course HRM 1101 taught by Professor Nelson during the Spring '08 term at Temple.

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CONTROL-Alt--Fall 10 - Organization and Management LEADING...

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