Day 6 Bad-news Messages

Day 6 Bad-news Messages - 2/8/2011 1 2.8.11 Using sentence...

Info iconThis preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 2/8/2011 1 2.8.11 Using sentence guidelines 2/8/2011 2 Bicycling has many advantages. Bicycles provide exercise. They dont require gasoline to operate. They also generate no air pollution. They provide good exercise. They also reduce traffic congestion. They are also less costly to park They are also highly less costly to park. They are also highly maneuverable. And they can travel on special paths and trails. They also reduce air pollution. 2/8/2011 3 Messages that the audience will not like Messages that will result in Loss of something valued Loss/prevention of money Loss/delay of time Loss of freedom Increase of effort/work Infliction of psychological wound Something valued: Your friend has just passed away Money: You must pay a new fee or tax Time: Your loan will take two weeks to process Freedom: You cant build that house plan in this subdivision Effort: You have to complete 17 forms to get this loan Psychology: Youre not qualified for this job 2/8/2011 4 Grapevine Public Announce- Correspond- Phone Personal Grapevine Announce ment ence Phone Visit To say no To retain goodwill 2/8/2011 5 As you read each of the seven sentences of the letter, mark your psychological/emotional reaction using 7 to 1 scale psychological/emotional reaction using 7-to-1 scale: 7=Very happy, satisfied 1=Very unhappy, dissatisfied Please send an additional check for $42.60 to cover a recent price increase 7=Very happy, satisfied 1=Very unhappy, dissatisfied increase. With your order letter for the two grandfather clocks, you enclosed a check for $1,531 ($679 for each of the two clocks, plus $173 for tax, shipping, and handling). This price was in effect through December of last year, but increased material costs have forced us to raise the unit price to $699, plus tax. According to your specifications, well ship by UPS one oak Grandmaster clock with Roman numeral face and one walnut Father Time clock with Arabic numeral face....
View Full Document

This note was uploaded on 03/29/2011 for the course M COM 320 taught by Professor Willardson during the Spring '11 term at BYU.

Page1 / 13

Day 6 Bad-news Messages - 2/8/2011 1 2.8.11 Using sentence...

This preview shows document pages 1 - 6. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online