Club IT-Improving - Club IT-Improving Running head: CLUB...

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Club IT-Improving 1 Running head: CLUB IT-IMPROVING Club IT-Improving Joey D. Finley University of Phoenix
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Club IT-Improving 2 Club IT-Improving Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. As many other business owners, Lisa and Ruben realized that information technology allows any organizations to survive and thrive in today’s market. Therefore, they decided to improve their information management capabilities. More specifically, Lisa and Ruben should consider using a supply chain management, an enterprise resource planning, and a customer relationship management. Doing so would improve sales, employee relations, and run its internal operations more efficiently. This research paper will evaluate Club’s IT resources, customers, and supply chain; it will define three problems and provide three IT solutions (ERP, SCM, and CRM) to resolve the problems. Finally, it will discuss how various departments within Club IT may use the proposed solutions. Club IT’s Resources, Customers, and Supply Chain Club IT’s website lists items such as t-shirts, baseball caps, glass mugs, and shot glasses that customers will be able to buy at the nightclub. IT also specify that club IT members will receive a 10% discounts. The website along with the club’s calendar has dining menus included. Advanced ticket purchases are available for the Friday and Saturday night concerts; however, they may only be acquired in person or by phone (Wiley Higher Education, 2006). Club IT’s community includes childless young professionals, college students, tourists, and business travelers. Many (if not all) customers use mobile technologies such as Blackberry, camera
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This note was uploaded on 03/29/2011 for the course BUS 204 taught by Professor Smith during the Spring '11 term at University of Phoenix.

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Club IT-Improving - Club IT-Improving Running head: CLUB...

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