4 - Class5: GroupProcess Work,Society,andtheQualityofLife

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Work, Society, and the Quality of Life Fall, 2010 Class 5: Group Process
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The power of good group process Uses all the knowledge available Builds  commitment People have “skin in the game” Helps implementation Engages representatives of major functions
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Today’s  problem making teams work How can people work effectively without close  supervision? How do you avoid confusion, chaos, slacking, and  other teamwork pathologies? How can you get the best from diverse people?
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The social and the task  dimensions Both dimensions are essential to healthy teams The task dimension is easier to manage Teams typically have different leaders for task and  social dimensions 4 Social Task Commitment Trust Solidarity Clarity of purpose Decision-making process Accountability
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Common team pathologies Slackers (loss of accountability) Fragmentation (loss of commitment) Conformity Compliance 5 Groupthink
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Good process: team development Solidarity: building a group identity Symbols and rituals Openness (confronting problems) Avoiding cliques Team norms Shared experiences “Self-examination processes for continuous learning” 6
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Good process: the task dimension Process Quality Management (= “TQM”)
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4 - Class5: GroupProcess Work,Society,andtheQualityofLife

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