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Friday, January 11, 2008 3:58 pm F:\SWT\HA4315\Class notes\Spring 2009 version\C_2_Spg 2009.wpd Reduce, reuse, restore, recycle, Vote
We simply need wild country available to us, even if we never do
more than drive to its edge and look in.
For it can be a means of
reassuring ourselves of our sanity as creatures, a part of the
geography of hope.
-- Wallace Stegner, 9/11/02
A. Why a course on problem solving?
B. Introduce the Memory Jogger II
Why this is not a course on Six Sigma
Process improvement introductory ideas
Key principles of quality improvement
Why a course on problem solving?
As indicated in the first class, this course is required of two majors: health administration and
Radiation therapy majors may be puzzled by the idea that they need a
course in problem solving, when the purpose of their major is to teach them to deliver patient-
specific services according to the specifications given by supervising clinicians.
What kind of
problems could there be and why take a whole course in how to deal with them?
We shall see
in this course, using radiation therapy-specific examples, that there are plenty of problems in a
clinical service such as radiation therapy, which prevents them from delivering the patient-
specific services ordered by the supervising clinicians.
The categories of problems we shall
later in this class see in the radiation therapy department are typical of problems in any clinical
What are these problems?
Patient information is either not recorded,
not recorded properly, or cannot be
located when needed.
Materials needed to carry out the
treatment are either not available or not
Equipment needed to carry out the
treatment is either not functioning
according to specifications, not
functioning at all, or not even available.
patient is not prepared properly for the treatment.
staff needed to conduct the treatment are not available, not able to provide the
treatment owing to lack of training, or simply did not do their jobs, for whatever reason.
Class Discussion Item
Recall a time where you, a family member,
or a friend has received health care.
you aware of any problems that took place?
What were those problems?
organize them into clinical and
administrative types of problems as the list