Class Two Notes

Class Two Notes - Page 1 of 13 Class Two Agenda &...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Page 1 of 13 Friday, January 11, 2008 3:58 pm F:\SWT\HA4315\Class notes\Spring 2009 version\C_2_Spg 2009.wpd Reduce, reuse, restore, recycle, Vote HA 4315 We simply need wild country available to us, even if we never do more than drive to its edge and look in. For it can be a means of reassuring ourselves of our sanity as creatures, a part of the geography of hope. -- Wallace Stegner, 9/11/02 I. A. Why a course on problem solving? B. Introduce the Memory Jogger II text C. Why this is not a course on Six Sigma D. Process improvement introductory ideas E. Key principles of quality improvement II. Why a course on problem solving? As indicated in the first class, this course is required of two majors: health administration and radiation therapy. Radiation therapy majors may be puzzled by the idea that they need a course in problem solving, when the purpose of their major is to teach them to deliver patient- specific services according to the specifications given by supervising clinicians. What kind of problems could there be and why take a whole course in how to deal with them? We shall see in this course, using radiation therapy-specific examples, that there are plenty of problems in a clinical service such as radiation therapy, which prevents them from delivering the patient- specific services ordered by the supervising clinicians. The categories of problems we shall later in this class see in the radiation therapy department are typical of problems in any clinical area. What are these problems? Patient information is either not recorded, not recorded properly, or cannot be located when needed. Materials needed to carry out the treatment are either not available or not prepared properly. Equipment needed to carry out the treatment is either not functioning according to specifications, not functioning at all, or not even available. The patient is not prepared properly for the treatment. The staff needed to conduct the treatment are not available, not able to provide the treatment owing to lack of training, or simply did not do their jobs, for whatever reason. Class Discussion Item Recall a time where you, a family member, or a friend has received health care. Were you aware of any problems that took place? What were those problems? Let us organize them into clinical and administrative types of problems as the list emerges.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Page 2 of 13 1 Tickner, N. and O'Neill, M. (November 29, 1999) "Preventing Death and Injury From Medical Errors Requires Dramatic, Systemwide Changes." press release, Institute of Medicine, Division of Health Care Services. Institute of Medicine (IOM ), (2001) Crossing the Quality Chasm: A New Health System for the 21st Century. 2
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/30/2011 for the course HA 4315 taught by Professor N/a during the Spring '11 term at Texas State.

Page1 / 13

Class Two Notes - Page 1 of 13 Class Two Agenda &...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online