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MGT 101 - Chap 2

MGT 101 - Chap 2 - Burger King and McDonald’s are...

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  Chap 2 - MANAGER’S ENVIRONMENT  CUSTOMERS:  People and organizations in the environment that acquire goods or  services from the organization.  People who like to purchase goods on line are  customers of Amazon.com./People who want to buy reasonably priced home furnishings  are customers at IKEA./A company seeking legal services will become a customer at a  law firm.  SUPPLIERS:  People and organizations that provide the raw materials the organization  uses to produce its output.  Suppliers of a restaurant include the butcher, greengrocer,  and fishmonger from whom the chef purchases meat, vegetables, and fish.  COMPETITORS:  Other organizations in the same industry or type of business that  provide goods or services to the same set of customers. 
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Unformatted text preview: Burger King and McDonald’s are competitors./Major and cable television networks ( e.g. , ABC, NBC, CBS, FOX, and TNT) are competitors. STAKEHOLDERS: Individuals and groups directly affected by an organization and its accomplishments. Aside from its customers, suppliers, and competitors, the stakeholders of a mill include the employees who work there, as well as other members of the community. WORKPLACE DIVERSITY: Describes difference among workers in gender, race, age, ethnicity, religion, sexual orientation, and (dis)ability. IBM has made a deep commitment to hiring, nurturing, and promoting all kinds of employees and has worked hard to ensure that everyone’s contributions are valued and to facilitate communication and trust among all group members....
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