Chap 9 - MOTIVATION: accounts for the level, direction, and persistence of effort expended at work. Even if individuals have the requisite skills to do their jobs, their level of achievement will fall below their potential unless they also have the motivation to apply themselves. Sandy is bright, creative and highly skilled, but he is no longer motivated to perform outstanding work because his new manager does not appreciate his ideas and hard work. INTRINSIC REWARDS: The satisfaction received in the process of performing an action. Intrinsic rewards include fun, challenge, and the opportunity for self-expression. EXTRINSIC REWARDS: The satisfaction derived as a result of performing an action. Extrinsic rewards include an important benefit ( e.g. , medical or dental insurance), a pay increase (e.g. , a 10% raise), flexibility in one’s work schedule (
This is the end of the preview. Sign up
access the rest of the document.