Beisse Chapter 10 SG

Beisse Chapter 10 SG - Chapter 10 Study Guide True/False...

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Chapter 10 Study Guide True/False Indicate whether the statement is true or false. _T___ 1. One of the goals of computer user support is to enable users to be as self-reliant as possible to reduce their need for support. _F___ 2. Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills. _T___ 3. Skilled computer users usually need a basic understanding of a computer system. _T___ 4. Training and education are distinct processes that are independent of each other. _F___ 5. The first step in any training process is a preparation step. _T___ 6. A training plan describes the goals of the training and the concepts, understanding, abilities, and skills that should result from the training. _T___ 7. The educational and work experience backgrounds of trainees may impact the content of a training program. _T___ 8. A useful source of information about the content trainees need is their position descriptions. _F___ 9. In the classification of skill levels trainees need, concepts and understanding are followed by skills and expertise. _F___ 10. Analogies are especially helpful tools when trainees are working on skill-building and expertise. _F___ 11. When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities at a low level to meet the needs of all trainees. __F__ 12. Learning objectives and performance objectives are two terms that mean the same thing. _T___ 13. A learning objective is a statement of the knowledge and skills trainees need to know. _F___ 14. A performance objective is a statement of the knowledge and skills trainees need to learn by the end of a training session. _F___ 15. The best training performance objectives are conceptual and begin with the words “understand” or “know”. _T___ 16. The best training objectives begin with a verb, such as “plan”, “describe” or “perform”. __T__ 17. The best performance objectives for a training session specify how well a trainee needs to be able to perform a task, such as speed or accuracy. __F__ 18. At the end of the planning step, a trainer can describe both the training objectives and how the training will be presented.
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_T___ 19. During the preparation step, a trainer decides on specific topics that will be covered and the sequence of topics. _F___ 20. Most trainers start from scratch when they develop a list of topics to cover in a training session. _T___ 21. It is generally advisable for a trainer to try to cover a little less material than to attempt to cover too much. _T___ 22. When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities. _F___ 23.
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Beisse Chapter 10 SG - Chapter 10 Study Guide True/False...

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