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Unformatted text preview: statement about your product/company that is strong and thus helps grab customer interest. 3. If the customer shows disinterest, avoids meeting in person, or asks you to send stuff through mail/email, say something to handle that objection effectively. It will happen only once (if at all)….and you WILL finally get the appointment! Thus, get the customer to commit to an appointment by stressing upon the value you offer. 4. Confirm the date and time of the appointment and thank the customer politely. 5. Take care of some other important things: (1) The flow of the conversation should be smooth, so practice in advance what you plan to say, it should sound natural (2) Match your pace with that of the customer (3) Be the last to hang up...
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This note was uploaded on 04/05/2011 for the course MKT 356 taught by Professor Dalelva during the Fall '11 term at Grand Valley State.
- Fall '11