1_NWALetter - WRT 305 411 Joy Ave. Ripon, WI 54971 Customer...

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411 Joy Ave. Ripon, WI 54971 Customer Service 1 Northwest Road Livonia, MI 48152-3938 Dear Northwest, My job has me f ying several times each month, so f ying is an everyday occurrence with me. My husband and I f ew From Appleton, WI to Detroit, MI, Detroit to Syracus, NY on ±riday, November 12. I booked our f ights by calling the 800#. I used Frequent f yer miles For my ticket and used a coupon I received in the mail For my husband. The woman booking my husband’s f ight was unFamiliar with the promotion, and never mailed an E ticket as requested For veri² cation. We made another call to get the inFormation corrected in the computer and an E ticket was mailed. When making our reservation I asked about taking a bike on the f ight. I was told it wasn’t a problem, that it would be treated as a second piece oF luggage. I was also told, that Northwest had bike boxes they provided. We Fortunately packed the bike in a box we got From a bike shop. At the Appleton airport we were rudely told at the ticket counter,
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This note was uploaded on 04/05/2011 for the course WRT 305 taught by Professor Kaneko during the Winter '11 term at Grand Valley State University.

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1_NWALetter - WRT 305 411 Joy Ave. Ripon, WI 54971 Customer...

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