emotions and relationships at work

emotions and relationships at work - Com 240 4/5/2011...

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Com 240 4/5/2011 Why Bother with Emotion? Critical decisions are driven by emotion Attention to emotional needs of workers can have positive outcomes: more satisfied workforce more committed: lower turnover potentially increased productivity Emotion in the Workplace Emotional Labor Some jobs require high levels of certain emotions ex: nurse, counselor, customer service, waitress Genuine emotion is considered “emotional work” Tensions Contributing to Intense Emotion Public and private in work relationships Relational networks and emotional buzzing Conflicting allegiances ex: find out friend is getting fired, do you tell them? Emotional rights and obligations at work Emotion integral to all dimensions of life, including work Automatic physiological response Women cry more – anatomically more tear ducts
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emotions and relationships at work - Com 240 4/5/2011...

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