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Unformatted text preview: own, they should be rewarded. This ‘good behavior’ will pass on to other employees. If employee behavior and customer satisfaction does not improve, than the employees should be replaced. Comment cards from customers would also be a good idea. 3. Spotters should be handled similar to clerks as stated in question two. Quite possibly there should be quotas put in place. Spotters need to understand their distinct job as a spotter, and if they are not living up to their expectations, than they should be let go. 4. Once again, the pressers should be treated similar to the spotters and clerks. I really do thing that a reward system is a great way to handle things. Rewards for a great job help to motivate and encourage workers to do better....
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This note was uploaded on 04/05/2011 for the course MGT 331 taught by Professor Somebitch during the Spring '07 term at Grand Valley State.
- Spring '07