Midterm Study-guide SWS fall 2010

Midterm Study-guide SWS fall 2010 - Midterm Study-guide for...

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Midterm Study-guide for Chapters 3 – 8 (SWS) 1. Researchers frequently refer to the "Big Five" personality traits. Discuss any three of these traits and explain the advantages and disadvantages of each of them in terms of helping or hurting the effectiveness of a manager. a. Extraversion: tendency to experience positive emotions and moods and feel good about oneself and the rest of the world. i. High extraversion = very sociable, affectionate, outgoing and friendly. Managers are highly effective and efficient. ii. Low extraversion = aka introverts are less social b. Agreeableness: the tendency to get along with others. i. High agreeableness = affectionate and care about other people. ii. Low agreeableness = distrustful of others, unsympathetic, negative, antagonistic, and uncooperative. 2. Researchers have studied the concept of "organizational commitment." Discuss the meaning of this concept and how a manager is likely to act differently on the job depending on whether the manager has a high or low degree of commitment to his or her organization. a. Organizational Commitment if the collection of feelings and beliefs that managers have about their organization as a whole. b. Managers are proud and feel loyal toward their organization when they are committed. c. When managers are commited they are more likely going to go above and beyond. 3. Define the concept of "emotional intelligence." How does having emotional intelligence help managers? a. The ability to understand and manage one’s OWN moods and emotions and the emotions of OTHER people. b. It helps because managers are more likely to understand how they feel and why, and it is easier for them to manage these feelings.
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c. Helps to understand how subordinates feel, and why they feel that why and how to handle it. d. Helps to lead and manage effectively. 4. What is organizational culture? Where does it come from? a. Shared set of beliefs, expectations, values, norms, and work routines that influence the ways in which individuals, groups and teams interact with one another and cooperate to achieve organizational goals. b. Reflects ways people perform their job. c. People need to share an organizational culture in order to work stronger and better together d. The stronger the culture, the more one can think about it as being the ‘personality’ of an organization because it influences the way members behave. 5. What is socialization? How does it occur? Why is it important for organizations? a. The process in which newcomers learn an organization’s values and norms and acquire work behaviors necessary to perform jobs effectively. b. Behave in accordance with organizational norms. c. Help new employees learn the values and norms. 6.
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Midterm Study-guide SWS fall 2010 - Midterm Study-guide for...

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