Week 1 Study Guide for Business

Week 1 Study Guide for Business - Week 1 Study Guide for...

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Week 1 Study Guide for Business (TCO 1) Formal studies indicate that effective quality management practices translate into: A ) operational improvements but not financial improvements. B ) financial improvements but not operational improvements. C ) both operational and financial improvements. D ) None of the above (TCO 1) Until the start of the 1980's, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? A ) process improvement efforts B ) design quality reviews C ) mass inspection D ) team-based initiatives (TCO 1) Quality is most difficult to measure and analyze under which of the following definitions? A ) product-based B ) user-based C ) transcendent D ) value-based
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(TCO 1) Which of the following is not a core principle of the total quality? A ) meeting or exceeding the customer's quality expectations B ) continuous improvement C ) company wide participation and teamwork D ) cost cutting to improve short term profitability (TCO 1) The ______ criteria is based on the presumption that quality is determined by what a customer wants. A )
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Week 1 Study Guide for Business - Week 1 Study Guide for...

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