TQM Quizzes - TQM Quizzes Quiz 1 There are 2 pages in this...

Info iconThis preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: TQM Quizzes Quiz 1 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the ________. Your Answer: Instructor Explanation: (See p. 29) Points Received: 2 of 2 2. Question: (TCO 1) The creation of separate quality departments in the early 1900s caused ________ Your Answer: Instructor Explanation: (See p.5) Points Received: 2 of 2 3. Question: (TCO 1) Which of the following is NOT considered a core principle of total quality? Your Answer: Instructor Explanation: (See p. 19) Points Received: 2 of 2 4. Question: (TCO 1) Which of the following is a criticism of the product-based definition of quality? Your Answer: Instructor Explanation: (See p. 13) Points Received: 2 of 2 5. Question: (TCO 1) My friend said to me, Recently, I bought a pair of shoes. I wore them for a few days but noticed the laces would not stay tied. I took the shoes back to the store, but the clerk said the laces were fine. I wont buy that brand of shoe again. Which of the following types of quality did my friend use to judge the shoes as being of low quality? Your Answer: Instructor Explanation: (See p. 13) Points Received: 0 of 2 6. Question: (TCO 2) Which of the following are considered to be two critical components of quality systems in service industries? Your Answer: Instructor Explanation: (See p. 61) Points Received: 2 of 2 7. Question: (TCO 2) Which of the following is NOT generally true about service organizations? Your Answer: Instructor Explanation: (See pp. 59-60) Points Received: 2 of 2 8. Question: (TCO 2) All of the following factors helped ignite the United States' quality revolution of the 1980s, except for ________ Your Answer: Instructor Explanation: (See p. 9) Points Received: 2 of 2 9. Question: (TCO 2) Services differ from manufactured goods in which of the following ways? Your Answer: Instructor Explanation: (See p. 60) Points Received: 2 of 2 10. Question: (TCO 2) The one total-quality principle that generally is well addressed in small businesses is ________ Your Answer: Instructor Explanation: (See p. 73) Points Received: 2 of 2 11. Question: (TCO 1 & 2) Match the following: Your Answer: CORRECT CORRECT CORRECT CORRECT CORRECT Instructor Explanation: (See pp. 20, 22, 26, 61, and 59) Points Received: 10 of 10 There are 2 pages in this exam: Page: There are 2 pages in this exam: Page: 1. Question: (TCO 1) Understanding why something works or does not work results in learning. What are the four stages of any learning cycle?...
View Full Document

This note was uploaded on 04/03/2011 for the course BSOP 326 taught by Professor James during the Spring '11 term at DeVry Kansas City.

Page1 / 45

TQM Quizzes - TQM Quizzes Quiz 1 There are 2 pages in this...

This preview shows document pages 1 - 6. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online