Business Communication Trends

Business Communication Trends - Business Communication...

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Business Communication Trends Andrew Johnston XCOM/285 Mary Laurenzi
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Communication plays a major role in my day-to-day activities at my place of employment. I currently work at a oil change/car wash facility that demands constant communication to both, the customer and fellow co-workers. If at any point the lines of communication are broken there can be several issues that occur. For example if the pit person (the one working underneath the vehicle) does not advise the lube person that the oil has been drained and the cap and filter have been replaced, the lube person may begin distributing the oil or fluids into the vehicle which will result in the oil or fluids draining directly through the vehicle down into the pit. This is only one example of the problems that can arise from lack of communication. Communication gives the employees a “heads up” on what can be expected in the workplace. Communication is used also to advise customers on what to do and what the company offers. At my place of employment customers ask general questions like; what kind of specials do we offer? What’s the cheapest
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This note was uploaded on 04/03/2011 for the course COM 285 taught by Professor Brewer during the Spring '10 term at University of Phoenix.

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Business Communication Trends - Business Communication...

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