DQ's5 - 1) What role does effective interpersonal...

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1) What role does effective interpersonal communication play in decision making within organizations? Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are either the direct result of people failing to communicate and/or processes, which leads to confusion and can cause good plans to fail. Studying the communication process is important because you coach, coordinate, counsel, evaluate, and supervise throughout this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side. An example of effective communication would be a manager is having a meeting with 4 employees. The manager understands that three of these employees are very attentive and will be diligently listening; while the fourth employee is a great worker and will work hard on the project the manager knows that his attention span is short and that running through the assignments just once during the meeting may not be enough for the employee to completely comprehend the given tasks. After the meeting the manager takes employee four off to the side and ensures that he understands all tasks which were covered in the meeting. This allows the manager to communicate effectively and also does not embarrass the employee by calling him out during the meeting with the other employees. 2) Describe the conflict process. How has management thinking about conflict changed over the years? There are five steps in the conflict process 1) Potential opposition or incompatibility- The first step in the conflict process is the presence of conditions that create opportunities for conflict to arise. They need not lead directly to conflict, but one of these conditions is necessary if conflict is to surface. These conditions have been condensed into three general categories: communication, structure, and personal variables. The communication source represents the opposing forces that arise from semantic difficulties, misunderstandings, and noise in the communication channels. The term structure is used, in this context, to include variables such as size, degree of specialization in the tasks assigned to group members, jurisdictional clarity, member– goal compatibility, leadership styles, reward systems, and the degree of dependence
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among groups. As practical experience has taught us, some people are conflict oriented and others are conflict aversive. Evidence indicates that certain personality types—for example, individuals who
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This note was uploaded on 04/04/2011 for the course MNG 500 taught by Professor Linkiden during the Spring '11 term at UMass (Amherst).

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DQ's5 - 1) What role does effective interpersonal...

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